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Exam Information
Official specifications published by Cisco
Exam Format
75 min
55-65
825
Associate
Registration
$300 USD
Pearson VUE or online proctoring
English, Japanese
Validity
3 years
Pass any Associate, Professional, or Expert level exam before expiration; Earn 30 Continuing Education credits; Note: CCNA Collaboration track is retired; holders should pursue CCNA 200-301
210-060 Exam Topics and Domains
210-060 is organized into 5 weighted domains. Expect to work with CME GUI, IM & Presence, Jabber, Mailbox management, and more.
1
Describe the Characteristics of a Cisco Unified Communications Solution
15%
Describe the Cisco Unified Communications components and their functions
Cisco Unified Communications Manager (CUCM)Cisco Unified Communications Manager Express (CME)Cisco Unity Connection and Unity ExpressCisco Unified IM and Presence
- Describe the role and function of CUCM in a UC environment
- Explain the differences between CUCM and CME
- Identify voice messaging components and their functions
- Describe IM and Presence services and integration
Describe call signaling and media flows
Signaling ProtocolsMedia Flows
- Describe the purpose and operation of SIP, H.323, MGCP, and SCCP
- Explain call signaling flows in CUCM and CME
- Understand RTP media stream establishment
- Differentiate between signaling and media paths
Describe quality implications of a VoIP network
QoS Requirements for VoiceVoice Quality Issues
- Describe QoS requirements for VoIP traffic
- Identify acceptable values for latency, jitter, and packet loss
- Explain the impact of network issues on voice quality
- Recognize symptoms of common voice quality problems
2
Provision End Users and Associated Devices
24%
Describe user creation options for Cisco Unified Communications Manager and CME
CUCM User Creation MethodsCME User Creation Methods
- Describe various methods for creating users in CUCM
- Explain user creation options in CME
- Compare manual vs automated user provisioning
- Understand LDAP integration for user synchronization
Create or modify user accounts for Cisco Unified Communications Manager
CUCM User Configuration
- Create new end users in CUCM
- Modify existing user accounts
- Configure user credentials and PINs
- Assign appropriate user roles
Create or modify user accounts for CME using the GUI
CME GUI User Management
- Access and navigate CME GUI
- Create new user accounts in CME
- Modify user configurations
- Assign extensions to users
Create or modify endpoints for Cisco Unified Communications Manager
CUCM Endpoint RegistrationPhone Configuration
- Add and register IP phones in CUCM
- Configure device pools and templates
- Assign extensions to phone lines
- Modify endpoint configurations
Create or modify endpoints for CME using the GUI
CME Phone Configuration
- Add IP phones in CME using GUI
- Configure ephone settings
- Assign directory numbers to phones
- Enable endpoint features
Describe how calling privileges function and impact system features
Calling Privileges and Restrictions
- Describe calling search spaces and partitions
- Explain how calling privileges are enforced
- Understand the impact of CSS on call routing
- Identify class of service implementations
Create or modify directory numbers
Directory Number Configuration
- Create directory numbers in CUCM
- Modify existing directory numbers
- Assign partitions to DNs
- Configure DN-level features and voicemail
Enable user features: extension mobility, call coverage, intercom, native presence, unified mobility
Extension MobilityCall Coverage FeaturesIntercomNative PresenceUnified Mobility and Remote Destination
- Enable and configure Extension Mobility
- Set up call coverage features
- Configure intercom functionality
- Enable native presence and BLF
- Configure unified mobility and remote destinations
Enable end users for Cisco Unified IM and Presence
IM and Presence User Enablement
- Enable end users for IM and Presence services
- Configure user settings in IM and Presence
- Assign appropriate policies
- Verify user access to IM and Presence
Verify user features are operational
Feature Verification and Testing
- Verify users can make and receive calls
- Test configured user features
- Use self-care portal for verification
- Identify and resolve basic user issues
3
Configure Voice Messaging and Presence
27%
Describe user creation options for voice messaging
Voice Messaging User Creation Methods
- Describe user creation options in Unity Connection
- Explain CUCM integration for user import
- Understand automated vs manual user provisioning
- Identify appropriate user creation method for scenarios
Create or modify user accounts for Cisco Unity Connection
Unity Connection User ConfigurationMailbox Features and Settings
- Create user accounts in Unity Connection
- Modify existing user mailbox settings
- Configure Class of Service assignments
- Set up message notifications and MWI
- Configure user greetings and mailbox features
Describe Cisco Unified IM and Presence
IM and Presence ArchitectureIM and Presence Features
- Describe the architecture of IM and Presence
- Explain IM and Presence integration with CUCM
- Identify key features of IM and Presence
- Understand presence status and how it's shared
- Describe federation with external organizations
Configure Cisco Unified IM and Presence
IM and Presence Server ConfigurationUser Settings and PoliciesJabber Client Deployment
- Configure IM and Presence server integration with CUCM
- Enable and configure IM and Presence services
- Set up user policies and settings
- Configure Jabber client deployment
- Verify IM and Presence functionality
4
Maintain Cisco Unified Communications System
10%
Generate CDR and CMR reports
Call Detail Records (CDR)Call Management Records (CMR)
- Generate and access CDR reports
- Create CMR reports for quality analysis
- Interpret CDR and CMR data
- Use CAR for call accounting and reporting
Generate capacity reports
System Capacity Monitoring
- Generate system capacity reports
- Monitor device and user capacity
- Analyze call volume statistics
- Identify capacity planning needs
Generate usage reports
System Usage Tracking
- Generate and analyze usage reports
- Track feature utilization
- Identify call patterns and peak usage
- Monitor user activity
Generate RTMT reports to monitor system activities
Real-Time Monitoring Tool (RTMT)Performance Counters and Alerts
- Install and access RTMT
- Monitor system performance in real-time
- Configure performance alerts
- Use RTMT for system health monitoring
- Generate reports from RTMT data
Monitor voicemail usage
Voicemail System Monitoring
- Monitor voicemail system usage
- Check mailbox storage capacity
- Analyze voicemail port usage
- Generate voicemail usage reports
Remove unassigned directory numbers
Directory Number Cleanup
- Identify unassigned directory numbers
- Verify DN dependencies before removal
- Remove unused directory numbers
- Maintain clean DN database
Perform manual system backup
Backup Configuration and Execution
- Configure backup devices in DRS
- Perform manual system backups
- Verify backup completion and success
- Understand backup scheduling options
- Identify backup storage requirements
5
Provide End User Support
24%
Verify PSTN connectivity
PSTN Gateway VerificationRoute Pattern and Translation Testing
- Verify PSTN gateway connectivity
- Check trunk registration and status
- Test inbound and outbound PSTN calls
- Use Route Plan Report for verification
- Identify PSTN connectivity issues
Define fault domains using information gathered from end user
Troubleshooting MethodologyCommon Fault Domains
- Gather information from end users effectively
- Define fault domains based on symptoms
- Isolate problems to specific components
- Categorize issues for appropriate troubleshooting
- Use systematic troubleshooting methodology
Troubleshoot endpoint issues
Phone Registration IssuesPhone Feature ProblemsCalling Issues from Endpoints
- Troubleshoot IP phone registration issues
- Resolve phone configuration problems
- Fix calling issues from endpoints
- Diagnose audio quality problems
- Use phone diagnostics and logs
Identify voicemail issues and resolve issues related to user mailboxes
Voicemail Access IssuesMailbox Configuration Issues
- Identify common voicemail problems
- Troubleshoot voicemail access issues
- Resolve mailbox configuration problems
- Fix MWI issues
- Reset user voicemail PINs
- Diagnose message delivery failures
Describe causes and symptoms of call quality issues
Network-Related Quality IssuesCommon Quality SymptomsCodec and Configuration Issues
- Describe common call quality issues and their causes
- Identify symptoms of latency, jitter, and packet loss
- Recognize echo, one-way audio, and choppy audio symptoms
- Understand codec and QoS impacts on quality
- Relate network conditions to voice quality problems
Reset single devices
Device Reset Procedures
- Perform device resets from CUCM
- Understand difference between reset and restart
- Know when to reset devices
- Perform factory resets when necessary
- Verify device recovery after reset
Describe how to use phone applications
Phone Application FeaturesCommon Phone Features
- Describe phone application features
- Guide users on accessing phone applications
- Explain common phone feature usage
- Assist users with call handling features
- Provide training on phone capabilities
How do I earn this certification?
Passing 210-060 earns the CCNA Collaboration certification. It sits in the Collaboration (RETIRED) track.
Current Level Exams
210-065 - CIVND - Implementing Cisco Video Network Devices Both exams were required to earn CCNA Collaboration
Next Level Options
300-070 - CIPTV2 - Implementing Cisco IP Telephony and Video, Part 2 Legacy CCNP Collaboration track also retired
Alternative Paths
- 200-301 - CCNA - Implementing and Administering Cisco SolutionsCurrent replacement for all CCNA tracks including Collaboration
- 350-801 - CLCOR - Implementing Cisco Collaboration Core TechnologiesCurrent professional-level collaboration certification
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
The most effective way to prepare for 210-060 is by using the PlanetCert Simulator to practice questions and review detailed explanations.
What's changed on this exam?
Current Status
- RETIRED
- Last content update: 2013
- Announcement date: 2019-06-21
Updates
- Cisco Unified Communications Manager Significant UI changes, new cloud features, enhanced APIs not covered in legacy exam • Release date: 2024-11
- Cisco Unity Connection Enhanced integration with cloud services, modernized features • Release date: 2024-11
- Cisco Unified IM and Presence IM & Presence being phased out in favor of Webex integration
- Cisco Jabber Jabber knowledge still relevant but Webex App is strategic direction
- Cisco Unified Communications Manager Express CME knowledge useful for legacy systems but not growth area
Who should take this exam?
This exam is typically taken by Collaboration administrators and UC engineers.
- Basic understanding of networking concepts
- Familiarity with IP addressing and routing
- Knowledge of Cisco IOS CLI basics
- Understanding of voice and video fundamentals