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Exam Information
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500-301 Exam Topics and Domains
500-301 is organized into 6 weighted domains. Expect to work with Cisco Expressway, Cisco Spark, Cisco Unified CM, Cisco WebEx Meetings, and more.
WebEx, Spark, and Web Interface
WebEx Platform Architecture
- Understand WebEx and Spark platform architectures
- Configure web interfaces for collaboration services
- Integrate WebEx and Spark services
Cisco WebEx Personal Rooms
Personal Room Setup and Management
- Create and configure WebEx Personal Rooms
- Manage participant access and permissions
- Configure recording and sharing features
- Troubleshoot common Personal Room issues
Personal Room Security and Compliance
- Implement security best practices for Personal Rooms
- Configure compliance settings
Cisco Spark Teams, Calls, and Meetings
Spark Teams Management
- Create and manage Spark Teams
- Configure team spaces and channels
Spark Calls and Meetings
- Configure Spark calling features
- Schedule and manage Spark meetings
- Implement quality controls
Cisco Spark Flex Offers
Spark Flex Plans
- Understand different Spark Flex plan options
- Select appropriate plans for customer needs
- Configure plan features
Hybrid Deployment Model
Hybrid Architecture
- Design hybrid deployment architectures
- Configure hybrid services
- Integrate cloud and on-premises solutions
Cloud Collaboration Integration with Third-Party Devices
Third-Party Integration
- Integrate third-party devices with cloud collaboration
- Configure protocol support
- Implement API integrations
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Who should take this exam?
This exam is typically taken by Sales Engineers and Collaboration Engineers.
- Understanding of Cisco collaboration technologies
- Experience with cloud-based solutions
- Knowledge of WebEx and Spark platforms
- Sales engineering experience with collaboration solutions