Why Study with PlanetCert?
The Latest Questions
Practice questions and exam topics aligned with the current exam objectives.
Detailed Explanations
Go beyond the answer. Master the material with comprehensive learning and professional explanations for every concept.
AI-Powered Insights
Personalized preparation guidance that adapts to your performance and identifies weak spots automatically.
Exam Information
Official specifications published by Avaya
Exam Format
90 min
100+
70%
Technical Associate
Registration
Avaya Learning Center or online proctoring
English
Validity
No expiration
ASTA credentials do not expire initially; Future recertification requirements may be announced by Avaya
78202T Exam Topics and Domains
78202T is organized into 5 weighted domains. Expect to work with Voicemail Pro, Centralized Voicemail, IP Office Manager, SCN, and more.
1
IP Office Platform Architecture and Components
20%
IP Office Platform Editions
IP500 V2 PlatformServer EditionEssential Edition
- Differentiate between IP Office platform editions
- Identify appropriate platform for customer requirements
- Understand scalability and expansion options
Session Border Controller (SBC)
SBC Functionality
- Explain SBC role in IP Office deployments
- Configure SBC for secure SIP trunking
one-X Portal Integration
one-X Portal Configuration
- Configure one-X Portal for IP Office
- Enable user self-service features
2
System Configuration and Administration
25%
Manager Application
System ConfigurationUser Administration
- Use Manager Application for system configuration
- Implement user administration tasks
- Apply security policies
Licensing Management
License Types and InstallationMulti-site Licensing
- Manage IP Office licensing
- Install and activate licenses
- Understand multi-site licensing requirements
IP Extension and Phone Configuration
IP Phone Deployment
- Deploy and configure IP phones
- Troubleshoot IP phone connectivity
- Manage phone settings and firmware
3
Small Community Networking (SCN)
20%
SCN Configuration
SCN Line SetupMulti-site Dial Plans
- Configure SCN for multi-site deployments
- Design and implement SCN dial plans
- Understand SCN networking requirements
Centralized Voicemail
Centralized Voicemail Setup
- Implement centralized voicemail in SCN
- Configure voicemail routing
- Troubleshoot voicemail access issues
4
Troubleshooting and Diagnostics
25%
System Status Application (SSA)
Using SSA for Diagnostics
- Use SSA for system monitoring
- Collect diagnostic information
- Interpret system alarms
RTCP Monitoring
VoIP Quality Monitoring
- Use RTCP for call quality monitoring
- Analyze VoIP metrics
- Troubleshoot quality issues
Common Troubleshooting Scenarios
SCN TroubleshootingVoicemail TroubleshootingNetwork and Connectivity Issues
- Troubleshoot SCN connectivity issues
- Diagnose voicemail problems
- Resolve network-related issues
- Apply systematic troubleshooting methodology
5
Voicemail Pro Configuration and Maintenance
10%
Voicemail Pro Setup
Voicemail Pro InstallationAuto Attendant Configuration
- Install and configure Voicemail Pro
- Create and manage mailboxes
- Design auto attendant call flows
How do I earn this certification?
Passing 78202T earns the Avaya IP Office Platform Technical Associate Support certification. It sits in the IP Office Platform track.
Current Level Exams
Next Level Options
67200T - Avaya IP Office Platform Specialized Advanced IP Office administration and configuration
Alternative Paths
- 72201T - Avaya Aura Core Components SupportSupport skills for Avaya Aura enterprise platform
- 71402T - Avaya Meetings Server Implement Expand into unified communications and collaboration
- 20641T - Avaya Experience Portal Specialized Contact center and customer experience specialization
- 71201T - Avaya Aura Core Components ImplementImplementation skills for enterprise Avaya Aura platform
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
The most effective way to prepare for 78202T is by using the PlanetCert Simulator to practice questions and review detailed explanations.
What's changed on this exam?
Current Status
- ACTIVE
- Last content update: 2025-03-01
- Announcement date: 2024-12-01
Updates
- Small Community Networking (SCN) Current Major focus area in 78202T exam - 20% weighting • Release date: Ongoing
- System Status Application (SSA) Latest Critical troubleshooting tool tested extensively in exam • Release date: Ongoing
- Voicemail Pro Current Configuration and troubleshooting tested - 10% weighting • Release date: Ongoing
- ASTA Certification Platform 1.0 New online testing platform for all ASTA exams • Release date: 2025-03-01
Who should take this exam?
This exam is typically taken by Technical support professionals and System administrators.
Certification: ASTA-7720; Name: Avaya IP Office Platform Technical Associate Implement; Exam Code: 77202T
- 6-12 months experience with Avaya IP Office Platform
- Completion of Avaya IP Office Platform Implement training
- Hands-on experience with Manager Application
- Understanding of VoIP and IP networking fundamentals
- Experience with Windows server administration