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ACH-815 Verified 2026 Edition

Jira Service Management with AI Fundamentals Practice Test

ACH-815 is Atlassian's Fundamentals certificate on using AI features inside Jira Service Management, replacing the earlier ACA-910 exam. The practice test is built around AI-assisted customer replies, SLA awareness and prioritization, and ticket handling within JSM. It suits support agents and leads toward the fuller Jira Service Management Agent Essentials credential.

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Exam Information

Official specifications published by Atlassian

Exam Format

Certificate (Fundamentals)

Registration

$0 USD
Certiverse (via CM Connect) or online proctoring

Validity

Certificate credential (per Atlassian certificate program terms)

ACH-815 Exam Topics and Domains

ACH-815 is organized into 4 weighted domains. Expect to work with Jira Service Management, Atlassian Intelligence, Rovo, Help Center, and more.

1

Customer and internal communication

25%

Reply behaviors and internal notes

Reply to customer vs. Add internal noteHelp Center / portal interactions
  • Understand reply behaviors, internal notes, and Help Center interactions
  • Share knowledge base articles as part of customer communication

AI-assisted response drafting

Rovo Chat and AI-generated summaries for communication

Use AI-generated summaries and Rovo Chat to draft and refine customer responses

2

SLA awareness and prioritization

25%

Interpreting SLA indicators

Locating and reading SLA indicators

Locate and interpret SLA indicators within Jira Service Management

Status accuracy and prioritization

Maintaining accurate statuses and prioritizing at-risk work
  • Maintain accurate statuses so SLA timers reflect reality
  • Prioritize work at risk of breaching SLA targets
3

Request handling and ticket management

25%

Core ticket actions

Raising, assigning, linking, and resolving requests

Raise, assign, link, and resolve requests using core JSM actions

AI-assisted request handling

Rovo for knowledge suggestions and incident workflows
  • Use AI to suggest knowledge content and support incident workflows
  • Use Rovo agents for incident handling and automated workflows
4

JSM navigation and interface proficiency

25%

Queues and interface navigation

Navigating queues and the JSM interface

Navigate queues and identify common interface patterns and UI locations

Core JSM terminology and AI information locations

Terminology and where AI information appears

Use core JSM terminology and locate AI information within the interface

How do I earn this certification?

Passing ACH-815 earns the Jira Service Management with AI Fundamentals certificate certification. It sits in the Jira Service Management / ITSM track.

Current Level Exams
  • Rovo Fundamentals
  • Confluence Essentials
Next Level Options
Alternative Paths
  • Atlassian Cloud Foundations Contributes to the Atlassian Certified Agile ITSM Specialist designation
  • Loom Fundamentals Contributes to the Atlassian Certified Agile ITSM Specialist designation

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How to study for this exam?

The most effective way to prepare for ACH-815 is by using the PlanetCert Simulator to practice questions and review detailed explanations.

Jira Service Management with AI Fundamentals — certificate pageGet the most out of Jira Service Management (recommended learning path)Adopt ITSM practices to deliver exceptional service (recommended learning path)Register / schedule the exam via Certiverse (CM Connect)Launch announcement — Say hello to Jira Service Management with AI certificate examRovo Fundamentals certificate (complementary AI credential)

What's changed on this exam?

Current Status
  • ACTIVE
  • Last content update: 2026-06-16
  • Announcement date: 2026-06-16
Updates
Atlassian Rovo / Atlassian Intelligence in Jira Service Management ACH-815 explicitly tests AI capabilities: Rovo Chat for drafting responses, AI-generated summaries, AI-suggested KB articles, and Rovo agents for incident handling and automated workflows. • Release date: 2026

Who should take this exam?

  • Hands-on experience using Jira Service Management as an agent or support user
  • Familiarity with Atlassian Intelligence / Rovo AI features
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Common Questions

What is the Atlassian ACH-815 Jira Service Management with AI Fundamentals certificate?
ACH-815 is a free, open-book Atlassian certificate that validates practical Jira Service Management skills — navigating the interface, handling customer and internal communication, managing SLAs, and handling requests — including how to use Atlassian AI features such as Rovo Chat, AI-generated summaries, AI-suggested knowledge base articles, and Rovo agents in everyday service delivery. It replaces the retired ITSM with Jira Service Management Foundations certification (ACA-910).
How much does the ACH-815 exam cost and is it open-book?
The ACH-815 certificate is completely free of charge and the assessment is open-book. During the exam you may keep Jira Service Management open, reference Atlassian help articles, and use your own notes.
Is ACH-815 replacing ACA-910 (ITSM with Jira Service Management Foundations)?
Yes. Atlassian evolved the ITSM with Jira Service Management Foundations certification (ACA-910) into the new Jira Service Management with AI Fundamentals certificate (ACH-815), which launched June 16, 2026. ACA-910 is being retired and ACH-815 is its successor.
I hold an unexpired ACA-910 certification — do I need to retake the exam?
No. Anyone who holds an unexpired ITSM with JSM Foundations certification (ACA-910) as of June 16, 2026 automatically receives a two-year extension to their certification status — including certifications in suspended status. No action is required; Atlassian is applying the extensions through its credentialing vendor by the end of August 2026.
What topics does the ACH-815 exam cover?
The assessment covers four core domains: (1) Customer and internal communication, (2) SLA awareness and prioritization, (3) Request handling and ticket management, and (4) JSM navigation and interface proficiency — each including the relevant Atlassian AI/Rovo capabilities.
How do I register for the ACH-815 exam?
Candidates register through Certiverse via CM Connect from the certificate page on Atlassian Community. Atlassian recommends preparing first with the free on-demand learning paths 'Get the most out of Jira Service Management' and 'Adopt ITSM practices to deliver exceptional service.'
Does ACH-815 count toward the Atlassian Certified Agile ITSM Specialist designation?
Yes. The new JSM with AI Fundamentals credential is being added to the list of credentials that contribute to the Atlassian Certified Agile ITSM Specialist designation, and the retired ITSM with JSM Foundations credential still counts until it expires.

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Most of the correct answers were answer 1 or A. It should be mixed up or at least have the option to randomize the order the answers appear. It did help me pass the exam without being a dump of the exam questions.
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Really useful simulator, it's not as good as the official resources but still allows for multiple retakes, flash cards were useful, and allowed me to see my progress over time. Questions were challenging as well with detailed explanations
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