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Exam Information
Official specifications published by Salesforce
Exam Format
Accredited Professional
Registration
$150 USD
WebAssessor Online or online proctoring
Validity
2 years
Pass current version of AP-222 exam before expiration; Complete Salesforce certification maintenance requirements; Note: Accredited Professional certifications completed on PLC platform valid until October 7, 2026
AP-222 Exam Topics and Domains
AP-222 is organized into 5 weighted domains. Expect to work with Public Sector Solutions, OmniStudio, Public Sector Solutions LPI, Approval Process, and more.
1
Public Sector Solutions Fundamentals and Architecture
15%
Public Sector Solutions Overview and Components
What is Public Sector SolutionsIndustry Common Layer
- Explain how Public Sector Solutions enhances government efficiency
- Identify the components included in Public Sector Solutions
- Understand the foundation on Salesforce Platform and Service Cloud
Public Sector Solutions Design and Architecture
Digital-First Solution DesignPublic Sector Solutions Users and Roles
- Design digital-first solutions for government agencies
- Configure proper user access and security settings
- Implement constituent-centric architectures
2
Licensing, Permitting, and Inspections (LPI)
25%
LPI Data Model and Objects
Core LPI ObjectsLPI Process Flows
- Understand the LPI data model and object relationships
- Configure licensing and permitting workflows
- Implement automated processes for applications
Inspections and Visit Execution
Inspection Setup and ConfigurationViolation Recording and Enforcement
- Set up and perform on-site inspections
- Configure Action Plan Templates for Visit Execution
- Record violations and enforce corrective actions
LPI Administration and Portal Setup
Public Portal ConfigurationLPI Analytics and Reporting
- Set up public portals for license and permit applications
- Configure CRM Analytics for Public Sector Solutions
- Create reports and dashboards for LPI operations
3
OmniStudio Components for Public Sector
25%
OmniScript and Guided Forms
OmniScript Design and ConfigurationOmniScript for Public Sector Use Cases
- Create guided digital forms using OmniScript
- Implement conditional logic for constituent workflows
- Design OmniScripts for common PSS use cases
Integration Procedures and Data Integration
Basic Integration ProceduresAdvanced Integration Procedures
- Build Integration Procedures for data operations
- Implement advanced features like loop blocks and list actions
- Optimize Integration Procedures for performance
OmniStudio Document Generation
Document Templates and GenerationIntelligent Document Automation (IDA)
- Set up templates for document generation
- Implement Intelligent Document Automation
- Automate document workflows for government processes
OmniOut and Custom Components
OmniOut for External DeploymentCustom Lightning Web Components in OmniStudio
- Deploy OmniStudio components outside Salesforce
- Use custom Lightning Web Components with OmniStudio
- Extend OmniStudio functionality for specific needs
4
Business Rules, Approval Processes, and Automation
20%
Business Rules Engine
Decision Making AutomationBusiness Rules for Public Sector
- Automate complex decision making with Business Rules Engine
- Configure rule sets for public sector processes
- Streamline business processes with automated rules
Approval Processes for Public Sector
Approval Workflow ConfigurationCustom Approvals Dashboard
- Simplify and expedite application approvals with automated workflows
- Configure multi-step approval processes with queues
- Create custom approval dashboards for approvers
Dynamic Assessments
Dynamic Question and Task Creation
- Create dynamic questions and tasks for inspections
- Simplify data capture with adaptive assessments
- Implement conditional logic in assessments
5
Business Consulting, Project Management, and Implementation
15%
Business Consulting and Solution Design
Discovery and Requirements GatheringSolution Architecture and Design
- Drive successful outcomes with PSS implementation best practices
- Align solutions with business value goals
- Design scalable and secure cloud solutions for government
Project Management Best Practices
Scope, Schedule, and Risk ManagementTechnical Project Manager Responsibilities
- Manage scope, schedule, and risk in PSS projects
- Execute technical project management responsibilities
- Deliver successful PSS implementations
Business Analyst Skills and Change Management
Essential Business Analyst SkillsChange Management for PSS
- Apply essential business analyst skills to PSS projects
- Create user stories and process maps
- Manage change and drive user adoption
How do I earn this certification?
Passing AP-222 earns the Public Sector Solutions Accredited Professional certification. It sits in the Industry Solutions - Public Sector track.
Current Level Exams
- AP-201 - B2B Commerce for Administrators Accredited Professional
- AP-202 - B2B Commerce for Developers Accredited Professional
- AP-203 - Communications Cloud Accredited Professional
- AP-204 - Consumer Goods Cloud Accredited Professional
- AP-209 - Advanced Field Service Accredited Professional
- AP-223 - CPQ and Billing Consultant Accredited Professional
- AP-226 - Contact Center Accredited Professional
Next Level Options
No direct next-level certification for PSS Accredited Professional is a specialist credential; career growth through experience and broader Salesforce certifications
Alternative Paths
- Salesforce Certified Service Cloud Consultant - Service Cloud ConsultantPSS is built on Service Cloud; this certification deepens service expertise
- Salesforce Certified OmniStudio Consultant - OmniStudio ConsultantOmniStudio is heavily used in PSS; certification validates advanced OmniStudio skills
- Salesforce Certified Experience Cloud Consultant - Experience Cloud ConsultantPublic portals for constituents require Experience Cloud expertise
- Salesforce Certified Application Architect - Application ArchitectFor professionals designing complex PSS solutions and custom applications
- AP-226 - Contact Center Accredited Professional Complementary for government agencies managing constituent support centers
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
Use the official PlanetCert Practice Test alongside the study plan below to prepare efficiently for AP-222.
What's changed on this exam?
Current Status
- ACTIVE
- Last content update: 2025
Updates
- Intelligent Document Automation (IDA) Latest IDA is explicitly mentioned in exam topics; critical for automating paper-based government processes • Release date: 2024-Q4
- OmniStudio for Managed Packages Latest Advanced OmniStudio features (loop blocks, list actions, OmniOut) are exam topics • Release date: 2024-Q3
- Business Rules Engine Latest Business Rules Engine is core exam topic for automating government decision-making • Release date: 2024-Q2
- CRM Analytics for Public Sector Solutions Latest Exam includes questions on analytics permissions and dashboard configuration • Release date: 2024-Q2
- Dynamic Assessments Latest Dynamic Assessments for inspections is exam topic; enables conditional questions and tasks • Release date: 2024-Q1
Who should take this exam?
- Experience with Salesforce administration and configuration
- Understanding of government processes and public sector workflows
- Knowledge of Service Cloud and Salesforce Platform
- Familiarity with OmniStudio components