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Exam Information
Official specifications published by Salesforce
Exam Format
90 min
60
62%
Consultant
Registration
$200 USD
Pearson VUE or online proctoring
Validity
Must complete maintenance requirements
Complete release maintenance modules on Trailhead; Pass release maintenance exams for each Salesforce release (3 per year)
EXPERIENCE-CLOUD-CONSULTANT Exam Topics and Domains
EXPERIENCE-CLOUD-CONSULTANT is organized into 8 weighted domains. Expect to work with Salesforce Knowledge, Chatter Groups, Chatter Questions, CMS Connect, and more.
1
Experience Cloud Basics
8%
Experience Cloud Value and Features
Understanding Experience Cloud InfrastructureExperience Cloud Site StrategySearch Capabilities
- Use Experience Cloud to connect with customers and partners
- Define goals and create structured plans for building Experience Cloud sites
- Set up search features so site members can find information they need
2
Sharing, Visibility, and Licensing
17%
User Licenses
Experience Cloud License TypesCommunity User Limits
- Given a scenario including Community member Persona information, recommend the appropriate License Type
- Determine which limits will influence a Community
Sharing and Security
Sharing MechanismsPublic and Guest AccessUser ProvisioningKnowledge and CRM Data Sharing
- Determine security requirements given collaboration, business process, and document requirements
- Determine the appropriate security model for a given use case
- Determine the steps to build a public Community
- Determine steps to provision Community users
- Control access to data using point-and-click security tools
3
Branding, Personalization, and Content
15%
Personalization and Audience Targeting
Audience TargetingContent Management
- Build customer account portals personalized for different audiences
- Create and share content across channels with Salesforce CMS
- Explain the capabilities of CMS Connect
- Identify methods to personalize content for users
Help Center and Knowledge
Knowledge Base IntegrationChatter Integration
- Give customers access to knowledge base through Help Center
- Explain the capabilities of Chatter Questions and Chatter Groups
- Build an Experience Cloud site with Knowledge and Messaging
4
Templates and Themes
10%
Template Selection
Experience Cloud TemplatesLightning Bolt
- Determine which Experience Cloud template should be used for specific scenarios
- Explain the capabilities and use of Lightning templates and Lightning Bolt
- Build custom theme layout components
Themes and Branding
Theme Customization
- Build a custom theme layout component for Experience Builder sites
- Customize branding using Experience Builder
5
User Creation and Authentication
13%
User Creation
Creating External UsersDelegated Administration
- Create Experience Cloud site users
- Add members to Experience Cloud sites
- Delegate site administration to external users
Authentication
Login and Authentication OptionsSelf-RegistrationGuest User SecurityMobile Identity
- Authenticate Experience Cloud site users
- Customize login, self-registration, and password management
- Securely share Experience Cloud sites with guest users
- Create a login experience designed for mobile interaction
6
Adoption and Analytics
5%
Reporting and Analytics
Experience Cloud Reports
- Determine the steps to set up community dashboards and insights
- Use reporting for Experience Cloud sites
Engagement Features
ModerationGamification
- Explain community moderation features and strategies
- Determine steps to set up reputation levels in a community
- Determine steps to create recommendations in a community
7
Administration, Setup and Configuration
25%
Implementation and Deployment
Partner Relationship ManagementDeployment TypesRollout ConsiderationsCustom Domains
- Implement Channel Sales Partner Relationship Management (PRM)
- Describe capabilities of different deployment types
- Evaluate infrastructure of a Community
- Outline considerations required for successful Community rollout
- Explain how to set up a custom domain for a Community
Integration and Features
Salesforce Feature IntegrationExternal IntegrationMobility Requirements
- Enable other Salesforce features in Experience Cloud sites
- Evaluate integration strategies for given use cases
- Determine the mobility requirements for a Community
Topics and Organization
Topics Configuration
- Determine steps to configure and set up topics
- Map topics to associated knowledge articles
- Organize Experience Cloud sites with topics
Email Configuration
Email for Community Users
- Determine how to set up email for community users
- Configure email templates and notifications
Multilingual Capabilities
Translation and Localization
- Explain the multilingual capabilities in Communities
- Describe the process for translating a Community
Security and Authentication
Experience Cloud Security
- Implement Experience Cloud authentication and security
- Configure secure access controls
8
Customization Considerations and Limitations
7%
Limitations and Constraints
Experience Builder Site LimitationsUsage AllocationPerformance Optimization
- Understand Experience Builder site limitations
- Manage Experience Cloud sites usage allocation
- Improve Experience Cloud site performance
How do I earn this certification?
Passing EXPERIENCE-CLOUD-CONSULTANT earns the Salesforce Certified Experience Cloud Consultant certification. It sits in the Experience Cloud track.
Next Level Options
- Application Architect - Salesforce Certified Application ArchitectRequires multiple prerequisite certifications including Platform App Builder, Platform Developer I
- Technical Architect - Salesforce Certified Technical ArchitectHighest level Salesforce certification, requires extensive experience and review board
Alternative Paths
- Platform App Builder - Salesforce Certified Platform App BuilderComplementary platform development skills
- Service Cloud Consultant - Salesforce Certified Service Cloud ConsultantMany Experience Cloud sites use Service Cloud features (cases, knowledge)
- Sales Cloud Consultant - Salesforce Certified Sales Cloud ConsultantPartner portals often integrate with Sales Cloud (PRM, leads, opportunities)
- Marketing Cloud Engagement Consultant - Salesforce Certified Marketing Cloud Engagement ConsultantMarketing automation integration with Experience Cloud
- Education Cloud Consultant - Salesforce Certified Education Cloud ConsultantEducation institutions use Experience Cloud for student/parent portals
- Nonprofit Cloud Consultant - Salesforce Certified Nonprofit Success Pack ConsultantNonprofits use Experience Cloud for donor and volunteer portals
- Platform Strategy Designer - Salesforce Certified Platform Strategy DesignerUX design expertise for creating compelling digital experiences
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
The most effective way to prepare for EXPERIENCE-CLOUD-CONSULTANT is by using the PlanetCert Simulator to practice questions and review detailed explanations.
What's changed on this exam?
Current Status
- ACTIVE
- Last content update: 2024-10-12
Updates
- Experience Builder Current Core exam topic - template selection, customization, component configuration • Release date: Ongoing updates with Salesforce releases
- Lightning Bolt Current Template reusability and distribution - part of Templates domain (10%) • Release date: Ongoing
- Salesforce CMS Current Content management in sites - part of Branding/Personalization domain (15%) • Release date: Ongoing
- Partner Relationship Management (PRM) Current Channel sales implementation - part of Administration domain (25%) • Release date: Ongoing
Who should take this exam?
Certification: Salesforce Certified Administrator; Exam Code: Administrator; Mandatory: Yes; Note: Must hold Administrator certification to be eligible to take Experience Cloud Consultant exam
- 3-6 months hands-on experience administrating or developing on Salesforce Experience Cloud platform
- Experience implementing Experience Cloud for different use cases (customer service, partner portals, customer communities)
- Familiarity with Salesforce platform security model
- Understanding of basic web concepts (HTML, CSS)