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Exam Information
Official specifications published by Genesys
Exam Format
90 min
44
Not publicly disclosed
Specialist
Registration
Included with Education learning subscription
Online Proctored or online proctoring
Validity
2 years
Retake the GCP-GC-ARC exam before expiration; Complete continuing education requirements through Genesys Beyond
GCP-GC-ARC Exam Topics and Domains
GCP-GC-ARC is organized into 6 weighted domains. Expect to work with Genesys Cloud Architect, Genesys Cloud Data Actions, Genesys Cloud Scheduling, Genesys Cloud Analytics, and more.
1
Introduction to Genesys Cloud Architect
15%
Foundational Concepts of Genesys Cloud Architect
Interactive Voice Response (IVR) System FundamentalsArchitect Features and CapabilitiesTarget Audience and Use Cases
- Understand the concept and purpose of an Interactive Voice Response (IVR) system
- Identify the features and capabilities of Genesys Cloud Architect
- Recognize the target audience for Architect certification
Prompts and Audio Management
Prompt Container ConceptRecording and Uploading PromptsUsing Prompts in Call Flows
- Understand the concept and usage of prompts in detail
- Learn prompt recording and uploading procedures
- Apply prompts effectively in call flows
2
Call Flow Design and Implementation
30%
Call Flow Types
Inbound Call FlowsOutbound Call FlowsIn-Queue Call FlowsSecure Call Flows
- Understand different types of call flows and their purposes
- Design and implement inbound, outbound, in-queue, and secure call flows
- Apply routing strategies based on customer needs and business requirements
Call Flow Creation Process
Flow Creation WorkflowFlow Design Best PracticesTesting and Validation
- Master the call flow creation process from start to finish
- Apply best practices for flow design and optimization
- Validate and test flows effectively before deployment
Advanced Flow Configurations
Conditional Logic and Decision PointsMulti-Language Flow ConfigurationPerformance Optimization
- Implement advanced conditional logic and decision-making in flows
- Configure multi-language support in call flows
- Optimize flows for performance and scalability
3
Variables and Data Management
20%
Variables in Call Flows
Variable Types and UsageStoring and Retrieving DataExpression Formats and Functions
- Understand different variable types and their usage
- Store and retrieve data during call flows using variables
- Apply expression formats and functions for data manipulation
Data Actions and External Integrations
Call Data ActionsSalesforce Data Actions IntegrationCustom Data Sources and Data DipsData Action Attributes
- Implement Call Data Actions to read and write data from external systems
- Configure Salesforce data actions integration for CRM connectivity
- Define and use custom data sources and data dips
- Set up data action attributes for advanced data management
4
Scheduling and Flow Priority
15%
Schedule Groups and Flow Priority
Schedule Group ArrangementOpen and Closed SchedulesEmergency Flow Handling
- Understand schedule groups and their priority arrangement
- Configure open, closed, emergency, and holiday schedules
- Implement emergency flow handling with proper fallback logic
Schedule Creation and Management
Creating Different Schedule TypesSchedule Configuration
- Create schedules including holiday schedules and emergency schedules
- Configure schedule parameters and time zones
- Manage schedule exceptions and recurring patterns
5
Admin Interface and System Configuration
10%
Task and State Editor
Using Task and State EditorDefault Flow Settings Configuration
- Use task and state editor effectively
- Configure default flow settings
- Set default action settings and event-handling behavior
System Settings and Management
Telephony and Channel SettingsIntegration Management
- Configure system settings including telephony and channel settings
- Manage available integrations within Genesys Cloud
- Customize the system for specific business needs
6
Analytics, Troubleshooting, and Best Practices
10%
Analytics and Reporting
Queue and Agent Performance MonitoringFlow Analytics and Optimization
- Use analytics and reporting tools to monitor queue and agent performance
- Analyze flow performance and identify optimization opportunities
- Make data-driven decisions to optimize call flows
Troubleshooting and Support
Common Issues and TroubleshootingGenesys Cloud Support Resources
- Identify and troubleshoot common issues in Genesys Cloud Architect
- Use debugging and call tracing tools effectively
- Leverage Genesys Cloud support and resources for problem resolution
Best Practices and Optimization
Call Flow Design Best PracticesPerformance and Scalability
- Apply best practices for call flow design and optimization
- Optimize flows for performance and scalability
- Integrate call flows with Genesys Cloud components for unified solutions
How do I earn this certification?
Passing GCP-GC-ARC earns the Genesys Cloud Architect Certified Specialist certification. It sits in the Genesys Cloud CX - Architect track.
Next Level Options
GCX-ARC - Genesys Cloud CX: Architect Updated version of architect certification in GCX naming convention
Alternative Paths
- GCP-GC-ADM - Genesys Cloud Certified Professional - Contact Center Admin Complementary administrative skills for contact center management
- GCP-GC-IMP - Genesys Cloud Certified Professional - Implementation Implementation skills for deploying Genesys Cloud solutions
- GCP-GC-REP - Genesys Cloud Certified Professional - Reporting and Analytics Analytics and reporting skills for data-driven decision making
- GCP-GCX - Genesys Cloud CX Certified Professional - ConsolidatedComprehensive professional certification combining Admin, Implementation, and Reporting
- GCX-GCD - Genesys Cloud CX: DeveloperDeveloper skills for custom integrations and API development
- GCX-SCR - Genesys Cloud CX: Scripting CertificationScripting skills for advanced automation and customization
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
Use the PlanetCert practice test alongside the study plan below to prepare efficiently for GCP-GC-ARC.
Who should take this exam?
This exam is typically taken by Routing application developers and IVR designers.
Certification: GCP - PureCloud; Full Name: Genesys Certified Professional - PureCloud; Exam Code: GCP
- Routing application development experience
- Contact center technical role experience
- IVR design experience
- Basic understanding of telephony concepts