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Exam Information
Official specifications published by Genesys
Exam Format
Professional
Registration
WebAssessor or online proctoring
Validity
3 years
Retake same exam when certification expires; Maintain active Education learning subscription
GEOP-SIP Exam Topics and Domains
GEOP-SIP is organized into 6 weighted domains. Expect to work with SIP Server, T-Server, Media Server, Framework, and more.
1
SIP Server Product Overview and General Architecture
15%
Overview of IP Technology and SIP
VoIP ProtocolsVoIP Network ComponentsSIP Protocol and SDP BasicsGenesys IP Products and SIP Server Role
- Describe VoIP protocols (signaling protocols and media protocols)
- Describe the main components of a VoIP network as they relate to SIP
- Describe gateways, soft switches, application servers, and SIP endpoints and their role in voice interaction flow
- Describe the basics of the SIP protocol and SDP
- Describe overview of Genesys IP Products and the role of the Genesys SIP Server
2
Designing a SIP Server Solution
25%
Key Features and Benefits
Call Handling FeaturesMonitoring and RecordingAdvanced FeaturesClass of Service and Header Mapping
- Describe the key features and benefits of the Genesys SIP Server
- Configure inbound/outbound calls
- Associate an ACD Queue with a Routing Point
- Implement call supervision, transfer, conference, and recording
- Configure Class of Service including trunk capacity
Deployment Models and Integration
SIP Server Deployment ModesDeployment ConsiderationsSIP Server Integrations
- Describe SIP Server deployment modes
- Describe SIP deployment considerations
- Describe SIP Server integrations with Genesys and third-party systems
3
Deployment and Configuration
30%
Installation and Basic Configuration
Operating System Support and PrerequisitesSIP Server InstallationSIP Server ConfigurationHigh Availability Configuration
- Understand OS support requirements
- Install SIP Server and Network SIP Server
- Configure SIP Server as a T-Server
- Implement high availability configuration
Advanced Configuration
SIP Header and Message ConfigurationCall Feature ConfigurationAuto-Agent Configuration
- Configure SIP header mapping
- Configure call transfers and conferences
- Configure dialing services
- Configure auto-agent functionality
- Configure multi-site call type tracking
4
Deploying Media Server
10%
Genesys Media Server
Media Server FeaturesMedia Server DeploymentStream Manager
- Understand Genesys Media Server features
- Deploy Genesys Media Server
- Understand Stream Manager overview and functionality
- Configure DN types for SIP Server/Media Server integration using MSML
5
Using SIP Server
15%
Agent and Softphone Configuration
SIP Softphone UsageAgent ConfigurationACD Queue and Routing Point AssociationCall Transfer Operations
- Use a SIP softphone and register it in SIP Server
- Configure agents in SIP Server environment
- Associate an ACD queue with a routing point
- Perform call transfers
Advanced SIP Server Usage
GCTI DNs and Emulated AgentsBusiness Call ParametersAfter Work Calls and Call CategoriesClass of Service in Use
- Describe what GCTI DNs are used for
- Describe how emulated agents are used
- Describe how and when to configure business call parameters
- Describe how to configure After Work Calls
- Describe when SIP classifies call categories
- Apply Class of Service in production scenarios
6
Monitoring SIP Server Deployment
5%
Call Supervision and Session Monitoring
Call SupervisionSession MonitoringCall Supervision Modes
- Implement call supervision
- Monitor SIP sessions
- Use different call supervision modes
- Troubleshoot monitoring issues
How do I earn this certification?
Passing GEOP-SIP earns the Genesys Engage on-premises: SIP Server Certified Professional certification. It sits in the Genesys Engage on-premises track.
Current Level Exams
- GEOP-IV - Genesys Engage on-premises: Inbound Voice Certification
- GEOP-VP - Genesys Engage on-premises: Voice Platform Certification
Next Level Options
- GEOP-WFM - Genesys Engage on-premises: Workforce Management Certification Advanced workforce optimization skills
- GEOP-IR - Genesys Engage on-premises: Interaction Recording Certification Quality monitoring and compliance
- GEOP-ESV - Genesys Engage on-premises: E-Services Certification Digital channel expertise
- GEOP-SDK - Genesys Engage on-premises: Platform SDK Certification Custom development and integration skills
Alternative Paths
- GEOP-CR - Genesys Engage on-premises: Composer Routing Certification Routing and orchestration expertise
- GMCX-CON - Genesys Multicloud CX: Configuration Certification Hybrid cloud and on-premises expertise
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
The most effective way to prepare for GEOP-SIP is by using the PlanetCert Simulator to practice questions and review detailed explanations.
Who should take this exam?
This exam is typically taken by Technical professionals whose roles include system administrator, consultant or partner who will install, configure, and deploy SIP Server.
- Experience with Genesys SIP Server
- Understanding of VoIP protocols (SIP, SDP)
- Knowledge of Genesys Framework components
- Familiarity with contact center operations
- Completion of recommended training courses