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Exam Information
Official specifications published by Genesys
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GCX-SCR Exam Topics and Domains
GCX-SCR is organized into 5 weighted domains. Expect to work with Script Editor, Genesys Cloud Admin, Genesys Cloud CX, Component Library, and more.
Overview of Scripting
Script Types and Access
- Describe the various types of scripts in Genesys Cloud
- Outline the roles and permissions required to access scripts
- Understand the basic tasks involved in designing scripts
Script Editor Interface
Working with Script Editor Components
- Navigate and use the Script Editor interface effectively
- Create basic scripts using the Script Editor
- Add pages to scripts and configure transitions
- Validate scripts before publishing
Script Management
Script Lifecycle Management
- Understand best practices for managing and maintaining scripts
- Use export/import features to manage scripts efficiently
- Create, use, and manage script and component templates
- Edit and delete scripts appropriately
Variables in Scripts
Script Variables
- Add and use script variables effectively
- Explain and configure script input and output variables
- Understand the difference between local and global variables
- Use built-in variables in scripts
Actions in Scripts
Secure Actions
- Configure actions that securely pause a script
- Invoke secure flows within scripts
- Understand security best practices for script actions
Data Actions
- Set up screen pop data actions
- Configure data from external sources
- Integrate external data into scripts
Transfer Actions
- Configure blind transfers within a script
- Configure consult transfers within a script
- Understand when to use each transfer type
Advanced Script Actions
- Associate scripts with contact lists
- Explore contact list form script components
- Schedule and manage callbacks within a script
How do I earn this certification?
Passing GCX-SCR earns the Genesys Cloud CX Certified Specialist - Scripting certification. It sits in the Genesys Cloud CX Specialist track.
- GCX-ARC - Genesys Cloud CX: Architect Certification
- GCX-WFM - Genesys Cloud CX: Workforce Management Certification
- GCX-QM - Genesys Cloud CX: Quality Management Certification
- GCX-OD - Genesys Cloud CX: Outbound Certification
- GCX-ARC - Genesys Cloud CX: Architect Certification Complementary skills - Architect builds flows that scripts integrate with
- GCX-AI-GPE - Genesys Cloud CX: AI - GPE & GPR Certification AI and predictive capabilities for enhanced customer experience
- GC-AI-DB - Genesys Cloud: AI - Digital Bots & Knowledge Certification Bot integration and knowledge management for automated interactions
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
Use the PlanetCert practice test alongside the study plan below to prepare efficiently for GCX-SCR.
Who should take this exam?
This exam is typically taken by Developers working with Genesys Cloud CX and Contact center administrators.
- Hands-on experience with Genesys Cloud CX platform
- Practical experience creating and managing scripts in Script Editor
- Understanding of contact center operations and workflows
- Familiarity with agent desktop interfaces
Related practice tests
- GE0-806Gcp8-System Consultant, Genesys Wfm
- GCP-GC-ARCGenesys Cloud Architect Certified Specialist
- GCP-GCXGenesys Cloud Cx Certified Professional – Consolidated
- GCX-GCDGenesys Cloud Cx: Developer
- GEOP-SIPGenesys Engage on-premises: SIP Server Certification