GEOP-SIP Free Sample Questions

A financial services firm is deploying a SIP Server High Availability (HA) pair across two geographically separate data centers connected by a low-latency MPLS link. During a disaster recovery test, a full network partition occurs between the data centers. Both SIP Server instances, configured as a primary/backup pair, incorrectly assume the 'primary' role, leading to a split-brain scenario. Which configuration parameter is most likely misconfigured, preventing the backup server from correctly detecting the primary's status during the partition?

A global logistics company needs to ensure that call recordings are automatically triggered for any interaction involving their high-value cargo tracking department. This must happen without agent intervention. Which combination of Genesys components and configuration is the most effective way to implement this requirement?

An administrator is configuring an Emulated Agent DN within the Genesys environment. What is the primary function of this type of DN?

A system architect for an e-commerce company is designing a solution where customer-specific data, such as loyalty status and recent order ID, must be passed from their web front-end through the SBC to URS for routing decisions. The SBC is capable of inserting this information into custom SIP headers. Which TWO of the following SIP headers are appropriate for carrying this private, application-specific data? (Select TWO)

True or False: When SIP Server is deployed in 'SIP Server as a T-Server' mode, it completely replaces the functionality of a traditional T-Server, and therefore no separate T-Server application object needs to be created in the Configuration Server for the associated switch.

A consultant is implementing No Answer Supervision for calls to remote agents who connect via a high-latency satellite link. Calls are being prematurely rerouted by SIP Server because the agent's softphone does not send a response within the default timeout. Which specific parameter in the SIP Server configuration should be increased to accommodate this network latency and prevent premature rerouting?

A contact center spans two sites, and the business requires unified reporting on call types regardless of which site handled the call. An administrator is configuring multi-site call type tracking. What is the primary function of the `gcti-user-data-map` configuration option in this context?

A supervisor is unable to use the 'Barge-in' feature to coach an agent during a live call. However, the 'Silent Monitoring' feature works as expected for the same agent. Both features are enabled in the agent's desktop application. What is the most likely configuration issue?

A security team has mandated that all proprietary or non-essential SIP headers must be removed from SIP messages before they are passed to the internal network. An administrator needs to configure SIP Server to prevent the `P-Asserted-Identity` and `X-Custom-Info` headers from being processed. Which TWO configuration options are required to achieve this? (Select TWO)

To enable detailed SIP message logging for troubleshooting a complex call flow issue, an administrator needs to increase the verbosity of the SIP Server logs. Which value should the `verbose` option in the `[log]` section of the SIP Server application be set to in order to capture the full content of SIP messages?