A financial services company is designing a secure call flow for credit card payments. A critical requirement is that the agent must remain on the line to assist the customer, but must not hear or see the DTMF tones or spoken card numbers. Which Architect action is specifically designed to handle this PCI DSS compliance requirement?
An architect has configured a Schedule Group for a support line. The group contains an Open schedule, a Closed schedule, and a Holiday schedule. An emergency situation arises, and the architect activates the emergency group, but no specific Emergency flow has been created or assigned. According to Genesys Cloud's default behavior, which flow will be executed for incoming calls?
A developer is building a call flow that needs to perform two distinct external lookups: first, to a legacy on-premises SQL database to get an account number, and second, to Salesforce to retrieve contact details using that account number. Which TWO Genesys Cloud Data Action types must be configured to achieve this? (Select TWO)
Case Study: A large healthcare provider, 'MediCare Plus', is overhauling its patient contact center using Genesys Cloud Architect. They have several key requirements for their main inbound call flow. First, the system must greet callers and offer services in both English and Spanish, determined by caller selection. Second, after language selection, the IVR must prompt for the patient's Date of Birth (DOB) and Member ID. This information must be used to query their internal patient records system via a REST API to verify the patient's identity and retrieve their primary care physician's name. Once verified, the call should be routed to a specific queue associated with that physician's office. If the patient's information cannot be verified after two attempts, the call must be transferred to a general 'Patient Support' queue. The entire flow must be designed for easy maintenance by junior admins, and all patient data collected in the IVR must be available to the agent in their script upon call arrival. Which proposed solution best meets all the requirements of MediCare Plus?
True or False: In Genesys Cloud Architect, a single 'Prompt' resource can be configured with multiple audio files and/or TTS messages, each associated with a different language.
An architect is building a reusable task to check a customer's loyalty status. A variable named `customerStatus` is created inside this task to hold the result. What is the scope of the `customerStatus` variable?
A contact center manager reports that during high call volume periods, callers are waiting in a queue for a long time without any updates or options. They want to implement a solution that offers callers the current estimated wait time and gives them the option to request a callback. Which type of call flow should be created and associated with the ACD queue to provide this functionality?
After designing a complex inbound call flow, an architect clicks the 'Validate' button. The system reports an error indicating that a 'Transfer to ACD' action has an invalid target queue expression. What is the most likely cause of this validation error?
Which expression correctly concatenates the string "Welcome, " with the value of a flow variable named `Flow.customerName` and adds an exclamation mark at the end?
Within the Architect UI, what is the primary purpose of the 'State Editor'?