Q1Functions are best described as?ASelf-Contained units of organizationsBInter-related activities with a defined goal or outputCClosed loop control systemsDA team of IT staff who provide a single point of contact for all user communication
Q2What is the best definition of an Incident Model?AA type of incident involving an authorized Configuration Item (Cl)BThe template used by Service Desk analysts to record incidentsCA set of pre-defined steps to be followed when dealing with a known type of incidentDAn Incident that is easy is solved at first contact