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Exam Information
Official specifications published by Pegasystems
Exam Format
90 min
60
70%
Associate
Registration
$250 USD
Pearson VUE or online proctoring
English
Validity
No expiration
Take the latest version of the certification exam; Complete continuing education through Pega Academy; Earn higher-level certifications (e.g., Lead Decisioning Architect)
PEGACPDC88V1 Exam Topics and Domains
PEGACPDC88V1 is organized into 8 weighted domains. Expect to work with Segment Builder, Strategy Designer, 1:1 Operations Manager, Action Builder, and more.
1
Next-Best-Action concepts
10%
One-to-one customer engagement
Personalized customer interactions
- Understand the principles of one-to-one customer engagement
- Apply personalization strategies across channels
Optimize the customer value in the contact center
Contact center optimization
- Optimize customer interactions in contact center scenarios
- Implement agent guidance for next-best-actions
Essentials of always-on outbound
Always-on outbound campaigns
- Design and implement always-on outbound strategies
- Configure trigger-based customer outreach
Define the starting population
Population segmentation
- Define and manage starting populations for campaigns
- Create effective customer segmentation strategies
2
Actions and treatments
12%
Define and manage customer actions
Action configuration
- Define customer actions in business taxonomy
- Configure action properties and metadata
Present a single offer on the web
Web channel configuration
- Configure real-time containers for web
- Implement single offer presentation strategies
Define an action for outbound
Outbound action configuration
- Define actions specific to outbound channels
- Configure email and SMS treatments
3
Engagement policies
12%
Define customer engagement policies
Engagement policy rules
- Define engagement policies for customer actions
- Create eligibility and suitability conditions
Create an engagement strategy
Strategy design
- Create engagement strategies using customer attributes
- Implement eligibility rules based on risk segments
Customer journeys
Journey orchestration
- Design and implement customer journeys
- Coordinate actions across journey stages
4
Contact policy and volume constraints
13%
Avoid overexposure of actions
Contact policy configuration
- Configure contact policies to prevent overexposure
- Implement suppression rules effectively
Avoid overexposure of actions on outbound
Outbound contact limits
- Configure outbound-specific contact policies
- Coordinate contact limits across channels
Limit action volume on outbound
Volume constraints
- Implement volume constraints for outbound campaigns
- Configure budget-based limitations
5
AI and Arbitration
8%
Action arbitration
Arbitration formula (P*C*V*L)
- Understand and apply the arbitration formula
- Calculate action priorities using P*C*V*L
Action prioritization with AI
AI-driven prioritization
- Configure adaptive models for action prioritization
- Understand propensity calculation and model maturity
Prioritize actions with business levers
Business lever configuration
- Configure business levers for action prioritization
- Balance AI recommendations with business objectives
6
Channels
10%
Real-time containers
Container configuration
- Understand real-time container concepts
- Configure container properties effectively
Create a real-time container
Container implementation
- Create and configure real-time containers
- Implement container integration with channels
Send offer emails
Email channel configuration
- Configure email channel for offers
- Implement email personalization
Share action details with third-party distributors
Third-party integration
- Configure third-party channel integrations
- Share action details with external systems
7
Decision strategies
25%
Create and understand decision strategies
Strategy componentsStrategy patterns
- Create decision strategies using various components
- Understand strategy execution flow and patterns
Create engagement strategies using customer credit score
Credit-based decisioning
- Implement credit score-based eligibility rules
- Create strategies using financial risk data
Create eligibility rules using customer risk segments
Risk segmentation
- Define customer risk segments
- Create eligibility rules based on risk profiles
Test strategies en masse with simulations
Strategy simulation
- Execute strategy simulations
- Analyze and optimize strategy performance
8
Business agility in 1:1 customer engagement
10%
Agility in a customer engagement project
Agile methodology
- Apply agile principles to decisioning projects
- Manage iterative improvements
Change management process
Change control
- Understand change management workflows
- Implement change control processes
Building your business operations team
Team structure
- Structure business operations teams
- Define roles and responsibilities
Life cycle of a change request
Change lifecycle
- Understand the complete change request lifecycle
- Track and manage changes through stages
Change request types
Request categories
- Categorize different types of change requests
- Understand priority levels for changes
Launching a new offer on web
Offer launch process
- Execute web offer launches
- Monitor launch performance
Updating existing actions
Action updates
- Update existing actions safely
- Manage action versions
Implementing business changes using Revision Manager
Revision Manager usage
- Use Revision Manager for business changes
- Manage revision deployments
How do I earn this certification?
Passing PEGACPDC88V1 earns the Certified Pega Decisioning Consultant certification. It sits in the Customer Decision Hub track.
Current Level Exams
- PEGACPDC88V1 - Certified Pega Decisioning Consultant 8.8
- PEGACPDC24V1 - Certified Pega Decisioning Consultant 24Newer version for Pega Platform 24
Next Level Options
- CPLDA - Certified Pega Lead Decisioning Architect
- PCBA - Pega Certified Business Architect
- CPSSA - Certified Pega Senior System Architect
Alternative Paths
- PCDS - Pega Certified Data Scientist Deep dive into AI/ML aspects of decisioning
- PCMC - Pega Certified Marketing Consultant Focus on marketing automation and campaigns
- PCRA - Pega Certified Robotics Automation Automation skills complement decisioning
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
Use the official PlanetCert Practice Test alongside the study plan below to prepare efficiently for PEGACPDC88V1.
What's changed on this exam?
Current Status
- ACTIVE
- Last content update: 2022-11-07
- Announcement date: 2022-11-07
Updates
- Adaptive Decision Manager 8.8 Core topic in AI and Arbitration domain (8% of exam) • Release date: 2022-06-01
- Next-Best-Action Designer 8.8 Essential for NBA concepts domain (10% of exam) • Release date: 2022-06-01
- 1:1 Operations Manager 8.8 Critical for business agility domain (10% of exam) • Release date: 2022-06-01
- Visual Business Director 8.8 Used for strategy simulation and testing • Release date: 2022-06-01
Who should take this exam?
This exam is typically taken by Decisioning Consultants and Business Analysts.
- Decisioning Consultant training mission
- Pega Customer Decision Hub Foundation
- Basic understanding of Pega Platform
- Experience with customer engagement strategies
- Knowledge of marketing and decisioning concepts