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PLAT-UX-102 Exam Topics and Domains
PLAT-UX-102 is organized into 4 weighted domains. Expect to work with Salesforce Lightning Design System, Salesforce Data Cloud, Salesforce Platform technical capabilities, Collaboration tools (Slack, Quip), and more.
Value Design
Creating Effective Challenge Statements
Given a customer scenario, create an effective challenge statement that pairs a business objective with a user problem, to frame the altitude and scope of a design project.
Defining Success Metrics and Signals
Based on the challenge statement created, identify the metrics and signals that will define success.
Evaluating Internal Organizational Dynamics
Given a customer scenario, evaluate how the internal dynamics of the organization might impact your recommendation on the right approach to solving the challenge statement.
Understanding External Context for Innovation
Given a scenario, explain how key external context for innovation might influence or impact the organization's strategy.
Defending Strategic Directions
Defend the rationale for strategic directions, including how they satisfy business and user needs, and future implications.
Advocating for Ethics and Values
Given a customer scenario, advocate for ethics and values on behalf of both users and the organization.
Tools and Artifacts
Connecting User Needs to Salesforce Capabilities
Given a business need, connect user needs to high-level Salesforce capabilities.
Feasibility, Desirability, and Viability Criteria
Given a customer scenario, determine the criteria for feasibility, desirability, and viability within a user experience.
Methods of Co-Creation
Given a customer scenario, identify the best methods of co-creation to employ with customers and stakeholders.
Intangible Deliverables
Crafting Alignment Strategies
Given a scenario, craft a strategy to create alignment.
Identifying Key Relationships
Given evolving internal dynamics, identify the key relationships needed to solve the challenge statement.
Presentation Techniques for Communicating Vision
Given an audience description, identify the best presentation techniques for communicating a vision.
Cross-Discipline Collaboration Tools
Given a scenario, utilize the tools for productive cross-discipline collaboration.
Leveraging Adjacent Roles/Skills
Creating Implementation Roadmaps
Given an aligned vision, create a roadmap for implementation that is feasible and holds true to the vision in every iteration.
Technical and Business Capabilities
Given a scenario, determine the technical and business capabilities that underpin the delivery of vision to solution.
Facilitating Cross-Team Collaboration
Given a scenario of disparate business and technical deliverables within a design/build team, facilitate productive collaboration.
Knowledge and Skill Infusions
Given a scenario, determine the knowledge and skill infusions needed in the creation of a vision.
How do I earn this certification?
Passing PLAT-UX-102 earns the Salesforce Certified Platform Strategy Designer certification. It sits in the Designer track.
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The most effective way to prepare for PLAT-UX-102 is by using the PlanetCert Simulator to practice questions and review detailed explanations.
What's changed on this exam?
- ACTIVE
- Last content update: Spring '23 release alignment
- Salesforce Lightning Experience Strategy designers must understand Lightning capabilities for capability mapping
- Salesforce Experience Cloud Key capability for connecting user needs to Salesforce platform features
- Salesforce Data Cloud Emerging capability that strategy designers should understand for data-driven design
- Salesforce Agentforce Future exam updates may include AI strategy design considerations
Who should take this exam?
- 3 years of hands-on experience as a strategy designer or similar role
- 1-2 years of experience with the Salesforce Platform
- 2 years of experience leading complex projects
- Advanced facilitation and consultative skills
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