Salesforce Certified Slack Administrator Practice Test

• Determine when to create a workspace to meet the needs of an organization.
• Manage the workspace creation and approval process.

Choose a workspace visibility setting that meets the needs of the members and organization.

Prepare an Enterprise Grid design that meets the needs of the members and organization.

Recommend how to consolidate workspaces.

• Set up and administer Slack channels.
• Recommend when to use a channel, a direct message (DM), or a group DM.

• Recommend when to use a public or private channel.
• Recommend when to use multi-workspace channels.
• Given a business case, recommend when to share a channel with an outside organization.
• Demonstrate how to manage connections, channels, and DMs with outside organizations.

Administer channel posting permissions.

• Establish channel-naming guidelines and set recommended prefixes to meet the needs of an organization.
• Administer policies to manage the status or state of channels (for example, delete, archive, and convert).

Recognize when to use and how to set up Slack user groups.

Implement the best authentication option based on the Slack plan and an organization's requirements.

• Recommend a process for new account creation for different use cases.
• Recommend when to use a system for cross-domain identity management (SCIM) versus just-in-time (JIT) to provision users.

• Recommend a process for getting new users into the right workspace(s) and channels.
• Demonstrate the two ways full member accounts can be deactivated (manual deactivation versus SCIM deprovisioning).
• Create a guest user request and approval process.

• Summarize the value of interoperability for decision makers and end users.
• Understand the App installation process.

Use Workflow Builder to automate routine tasks and manual business processes.

Set up and manage an app-approval process.

Identify Slack product security features and settings to meet an organization's security needs.

Describe how Slack prioritizes security governance, risk management, and compliance and identify examples of each.

Describe product features that manage access and mobile devices to meet specific business needs.

Recommend product features that protect and manage sensitive data to meet specific business needs.

Recommend product features that govern information to meet specific business needs.

Recommend when to audit user activity in Slack.

Develop a vision and identify goals for Slack at an organization.

• Use the analytics dashboard to track Slack usage.
• Make recommendations based on analytics data (for example, channel archival, work with Slack Champions, publish a Slack etiquette guide).

• Build a Slack team to maintain a workspace or org based on best practices.
• Enable admins to promote Slack as the Digital HQ for their organization.
• Promote ongoing member enablement and engagement with specific programs and resources.