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SLACK-CON-201 Exam Topics and Domains
SLACK-CON-201 is organized into 7 weighted domains. Expect to work with Slack Enterprise Grid, Slack Admin Console, Slack Training, Slack Workflow Builder, and more.
Delivery and Migration
Slack Delivery Best Practices
Understand Slack delivery best practices
Roles and Responsibilities
Define roles and responsibilities between Slack, Partner, and the client on an engagement
End-to-End Migration Process
Understand the end-to-end migration process and gain the ability to lead client migrations
Pre-Migration Activities
Plan and complete pre-migration activities (scheduling, user cleanup, comms, etc.)
Migration Execution
Execute a migration (migration status, migration issues, coordination with the client and Slack)
Discovery
Articulating the Value of Slack
Articulate the value of Slack
Client Organization Research
Research background information on the client's organization and the ways they are currently working
Discovery Questioning
- Ask thoughtful questions about existing Slack experience and future goals
- Ask thoughtful questions about existing Slack security and policies as well as desired future state
Vision Statement and Success Metrics
Finalize vision statement and success metrics for engaging Slack Services
Grid Design
Discovery-Informed Grid Design
Leverage discovery outputs to inform initial grid design recommendations
Grid Design Best Practices
Understand grid design best practices
Designing Grid Options
Design and articulate feasible grid design options for your client
Grid Design Sign-Off
Support grid design final sign-off
Policies and Settings
Settings Alignment
Enable org and workspaces stakeholders to align and agree on settings
Administrative Roles and Permissions
Understand the administrative roles within Slack and their permissions for Slack settings
Analytics Dashboard
Enable Org and Workspace Owners to use analytics dashboard
Identity Management
Provide guidance and requisite setup of identity management settings in Slack
Security Settings
Guide clients through key org-level security settings
Compliance Capabilities
Understand Slack compliance capabilities
Channel Management Settings
Recommend launch configuration for the client's channel management settings
Slack Connect Configuration
Explain Slack Connect configuration settings for the client's needs
App Approval and Management
Provide guidance on app approval and the recommended settings
Channel Strategy
Channel Basics and Best Practices
Articulate channel basics and best practices
Channel Naming Conventions
Educate clients on the purpose and importance of a channel naming convention
Slack Use Cases
Introduce Slack use cases to clients
Slack Workflows
Educate clients on Slack workflows (onboarding workflow, standup workflow)
Governance Structure (Owner and Admin Roles)
Governance Team and Roles
Identify the governance team and help assign roles
Admin Support Model
Facilitate admin support model discussions (for example, request/help/approvals process flows)
Migrating Admin Processes to Slack
Based on a client scenario, identify and advise on critical admin processes and workflows that can be migrated to Slack
Learning and Enablement
Experiential Learning Approach
Provide an overview of the Slack experiential learning approach
Admin Learning Plan
Design a tailored curriculum and create a learning plan for the client's admins
User Learning Plan
Design a tailored curriculum and create a learning plan for the client's users
Learning Materials Creation
Create learning materials to support the Slack learning curriculum
Experiential Learning Environment
Prepare an experiential learning environment for live formats
Curriculum Facilitation
Facilitate and execute the Slack learning curriculum
Troubleshooting Common Issues
Troubleshoot common Slack issues for users
Rollout Communication Plan
Recommend a Slack rollout communication plan and enable the client to execute the plan
How do I earn this certification?
Passing SLACK-CON-201 earns the Salesforce Certified Slack Consultant certification. It sits in the Slack Certifications track.
- Slack-Admn-201 - Salesforce Certified Slack AdministratorFocus on hands-on Slack administration and configuration
- Slack-Dev-201 - Salesforce Certified Slack DeveloperFocus on building custom Slack applications and integrations
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
The most effective way to prepare for SLACK-CON-201 is by using the PlanetCert Simulator to practice questions and review detailed explanations.
What's changed on this exam?
- ACTIVE
- Last content update: Summer '24 release
- Slack AI and Slackbot GA (Generally Available) AI features may be included in future exam updates, particularly affecting Learning and Enablement, Discovery, and Policies and Settings domains • Release date: 2026-01-14
- Slack Enterprise Grid Current (Summer '24 exam alignment) Core technology for the exam. Grid Design (15%) and Policies and Settings (22%) domains are directly about Enterprise Grid.
Who should take this exam?
- At least 1 year of experience managing software implementation projects for clients
- Experience in software implementation and project management
- Experience in change management and discovery
- Experience in launch support and post-launch support
- Familiarity with Slack Enterprise Grid
- Salesforce Certified Slack Administrator credential (not required, but helpful)
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