Salesforce Certified Business Analyst
certified-business-analyst
Money Back Guarantee
98% Success Rate
Real Questions
1
Customer Discovery 17%
1.1
Business Strategy and Goal Analysis
1 subtopics1.1.1Determine business strategies, goals, initiatives, and challenges
Learning Objectives
- Determine business strategies, goals, initiatives, and challenges to define the scope of a Salesforce project or business initiative
1.2
Current State Analysis
1 subtopics1.2.1Discover existing product leverage and establish current state
Learning Objectives
- Discover how a customer is leveraging existing products to establish the current state
1.3
Business Analyst Role in Implementation Lifecycle
2 subtopics1.3.1BA roles and responsibilities across implementation phases
1.3.2Apply implementation lifecycle for planning BA activities
Learning Objectives
- Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle
- Apply the implementation lifecycle for planning business analysis activities
1.4
Salesforce Environment Analysis
1 subtopics1.4.1Analyze Salesforce environment for opportunities and constraints
Learning Objectives
- Analyze the customer's Salesforce environment(s) to identify opportunities and constraints
1.5
Salesforce Capabilities and Solution Recommendation
1 subtopics1.5.1Align Salesforce capabilities with business needs
Learning Objectives
- Demonstrate knowledge of Salesforce capabilities, align them with business needs, and recommend potential solutions
Domain Hands-on Skills
Using Salesforce Optimizer to analyze orgsDocumenting current state in version controlConducting discovery workshopsCreating discovery artifacts
Common Mistakes to Avoid
- Skipping current state analysis
- Not considering existing customizations
- Recommending custom solutions when standard features exist
- Failing to document constraints
2
Collaboration with Stakeholders 23%
3
Business Process Mapping 12%
4
Requirements 18%
5
User Stories 18%
6