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CERTIFIED-BUSINESS-ANALYST Exam Topics and Domains
CERTIFIED-BUSINESS-ANALYST is organized into 6 weighted domains. Expect to work with Confluence, Jira, Azure DevOps, Azure DevOps Boards, and more.
Customer Discovery
Business Strategy and Goal Analysis
Determine business strategies, goals, initiatives, and challenges to define the scope of a Salesforce project or business initiative
Current State Analysis
Discover how a customer is leveraging existing products to establish the current state
Business Analyst Role in Implementation Lifecycle
- Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle
- Apply the implementation lifecycle for planning business analysis activities
Salesforce Environment Analysis
Analyze the customer's Salesforce environment(s) to identify opportunities and constraints
Salesforce Capabilities and Solution Recommendation
Demonstrate knowledge of Salesforce capabilities, align them with business needs, and recommend potential solutions
Collaboration with Stakeholders
Discovery Activity Planning
Plan discovery activities based on the target stakeholders to perform a thorough analysis of business needs
Stakeholder Identification and Relationship Building
Identify key stakeholders and develop relationships with them as a trusted advisor to act as a liaison between business and technical teams
Requirements Elicitation Techniques
Given a scenario, choose the most effective technique for eliciting business needs from stakeholders
Current State to Future State Transition
Explain how to move from current state analysis to an agreed future state design
Managing Competing Priorities and Consensus
Given a scenario, manage competing priorities to obtain stakeholder consensus
Business Process Mapping
Scope Definition and Process Breakdown
Demonstrate how to define the scope of a complex business process and break it down into manageable steps
Process Analysis and Documentation
Analyze and document a business process to elicit requirements and engage stakeholders to visualize a future state
Version Control for Business Processes
Document business processes in a version controlled repository to manage scope
Requirements
Understanding Scope, Requirements, and User Stories
Understand the differences between scope, requirements and user stories
Requirements Identification and Validation
Engage stakeholders to identify, validate, and prioritize requirements
Requirements Documentation and Version Control
Document requirements in a version controlled repository to manage scope
User Stories
User Story Components and Analysis
Understand the components of a user story to perform thorough analysis
Acceptance Criteria Development
Demonstrate how to write acceptance criteria that convey the requirements and are ready for development
User Story Documentation and Version Control
Document user stories in a version controlled repository to manage scope
Development Support and User Acceptance
Project Delivery Validation
Support and validate project delivery to ensure the solution meets the requirements
User Acceptance Testing (UAT)
Support and validate user acceptance testing (UAT) to ensure the solution meets the requirements
How do I earn this certification?
Passing CERTIFIED-BUSINESS-ANALYST earns the Salesforce Certified Business Analyst certification. It sits in the Business Analysis track.
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How to study for this exam?
The most effective way to prepare for CERTIFIED-BUSINESS-ANALYST is by using the PlanetCert Simulator to practice questions and review detailed explanations.
What's changed on this exam?
- ACTIVE
- Last content update: 2025-08-21
- Announcement date: 2022-07
- Salesforce Flow Builder BAs need to understand declarative automation capabilities
- Salesforce Optimizer Understanding how to analyze existing Salesforce orgs for opportunities
- Process Builder (being deprecated) Understanding transition from Process Builder to Flow
Who should take this exam?
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