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Exam Information
Official specifications published by Avaya
Exam Format
90 min
55-65
Not publicly disclosed
ACIS (Avaya Certified Implementation Specialist)
Registration
$300 USD
Pearson VUE or online proctoring
Validity
Pass current version of exam before expiration; Automatic transition to ASTA credential (no expiration date)
77200X Exam Topics and Domains
77200X is organized into 6 weighted domains. Expect to work with IP Office Manager, IP Office Platform, Analog Trunks, ARS, and more.
1
Avaya IP Office Platform Architecture and Components
20%
IP Office Platform Overview
IP Office 500 V2 HardwareServer Edition Components
- Describe the components of Avaya IP Office 500 V2
- Identify Server Edition components and architecture
- Understand deployment options for IP Office Platform
IP Office Editions and Deployments
Select and Non-Select Editions
- Distinguish between Select and Non-Select editions
- Identify appropriate deployment scenarios
2
System Installation and Initial Configuration
25%
System Setup and Ignition Process
Configuration WizardSD Card Management
- Execute the ignition process for IP Office
- Use Configuration Wizard for initial setup
- Manage SD cards and file storage
Hardware Configuration
Expansion Modules
- Configure IP 500v2 hardware components
- Install and configure expansion modules
3
User and System Configuration
25%
User Configuration
User Setup and RightsAutomatic User Creation
- Configure users and user rights
- Implement hot desking
- Use automatic user creation features
Hunt Groups and Call Routing
Hunt Group Configuration
- Configure and manage hunt groups
- Implement call routing strategies
Short Codes and Time Profiles
Short Code ConfigurationTime Profiles
- Configure short codes for various features
- Create and manage time profiles
- Implement time-based routing
4
Licensing and System Management
15%
License Management
Web License Manager
- Use Web License Manager for license administration
- Install and manage system licenses
System Administration Tools
IP Office Manager ApplicationWeb Manager
- Navigate and use IP Office Manager application
- Access and configure through Web Manager
- Manage system configurations
5
Applications and Client Configuration
15%
User Applications
SoftConsole and Client Applications
- Configure SoftConsole for operators
- Deploy WebRTC and Workplace clients
- Understand application licensing
6
Trunking and Call Management
20%
Trunk Configuration
SIP TrunkingTraditional Trunking
- Configure SIP trunking
- Set up traditional analog and digital trunks
- Implement trunk security
Call Routing and ARS
Alternate Route Selection
- Configure Alternate Route Selection (ARS)
- Implement outgoing call routing strategies
Voicemail Configuration
Voicemail ProEmbedded Voicemail
- Configure Voicemail Pro and create call flows
- Set up Embedded Voicemail
- Integrate voicemail with IP Office system
How do I earn this certification?
Passing 77200X earns the ACIS-7720 certification. It sits in the Avaya IP Office Platform track.
Current Level Exams
- 77201X - Avaya IP Office Platform Implement Certified Exam Replaced 77200X in February 2022
- 77202T - Avaya IP Office Platform Technical Associate ImplementNew ASTA program exam, replaces ACIS certification path
Next Level Options
- 78200X - Avaya IP Office Platform Configuration and Maintenance Support certification - required ACIS-7720 as prerequisite
- 78201X - Avaya IP Office Platform Support Certified Exam Support certification path
- 78202T - Avaya IP Office Platform Technical Associate SupportNew ASTA program support exam
Alternative Paths
- AXP On-Prem Technical Associate Support Alternative Avaya platform specialization
- Avaya Aura Core Components Implementation Enterprise-level Avaya platform certification
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
The most effective way to prepare for 77200X is by using the PlanetCert Simulator to practice questions and review detailed explanations.
What's changed on this exam?
Current Status
- RETIRED
- Announcement date: 2022-01-15
Updates
- IP Office Platform Release 11 11.x 77200X covered Release 11 features; 77201X updated curriculum for newer features • Release date: 2019-2020
- Voicemail Pro Release 11 Call flow design and configuration covered extensively in exam
- SIP Trunking Multiple providers SIP trunk configuration and troubleshooting major exam topic
Who should take this exam?
- Experience with Avaya IP Office Platform
- Understanding of VoIP fundamentals
- Knowledge of telephony systems