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ACP-520 Verified 2026 Edition

Atlassian Cloud Organization Admin Practice Test

ACP-520 is Atlassian's Certified Professional credential for people who manage organizations and sites at the Atlassian Administration level, above individual products. The practice test works through organizations and sites, users and groups, admin roles, and advanced features such as custom domains. It builds on the Jira and Confluence cloud administration credentials.

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Exam Information

Official specifications published by Atlassian

Exam Format

180 min
65
62%
Atlassian Certified Professional

Registration

$249 USD
PSI or online proctoring
English

Validity

2 years
Retake the certification exam; Complete required continuing education through Atlassian University

ACP-520 Exam Topics and Domains

ACP-520 is organized into 4 weighted domains. Expect to work with Atlassian Administration, Jira Cloud, Confluence Cloud, Directory, and more.

1

Atlassian Organizations

40%

Create and manage an organization

Understand the purpose and structure of an Atlassian organizationCreate a new organization, site, and productIdentify default and optional configurations based on signup selectionsExplore and navigate the Atlassian administrationDelete an Atlassian organization
  • Understand the purpose and structure of an Atlassian organization
  • Create a new organization, site, and product
  • Identify default and optional configurations based on selections made during signup
  • Navigate and explore the Atlassian administration hub
  • Delete an Atlassian organization and understand the implications

Manage multiple sites and products

Create a new product and site under an existing organizationUnderstand the nuances of multiple sites and productsUnderstand site URLs and product URLsTransfer products to another organizationSet landing product for a site
  • Create a new product and site under an existing organization
  • Understand the nuances of managing multiple sites and products
  • Manage site URLs and product URLs including updates
  • Transfer products to another organization
  • Set and configure landing products for a site

Manage product access

Understand the available methods to grant product accessUnderstand site access settings that control how users get accessConfigure approved domainsConfigure invitation linksConfigure user invites
  • Understand the available methods to grant product access
  • Configure site access settings that control how users get access to the site
  • Configure approved domains for product access
  • Configure invitation links for user onboarding
  • Configure user invite settings

Manage access requests

Understand when users request accessApprove or deny product access requestsModify access request permissions
  • Understand when and how users request product access
  • Approve or deny product access requests and understand the consequences
  • Modify access request permissions and settings

Manage product subscriptions and billing

Understand how to view, switch, and cancel product subscription plansUnderstand how billable users are calculatedManage your bill
  • View, switch, and cancel product subscription plans
  • Understand how billable users are calculated across products
  • Manage billing for Standard, Premium, and Enterprise plans
  • Manage billing for Atlassian Access (now Atlassian Guard)
2

Users and Groups

34%

Manage users

Understand managed and non-managed accountsGrant access to products via product rolesPrompt reset passwordSuspend and restore accessRemove userLog in as user
  • Understand the difference between managed and non-managed accounts
  • Grant access to products via product roles
  • Prompt password resets for users
  • Suspend, restore, and remove user access
  • Log in as another user for troubleshooting

Create and administer managed accounts

Understand what managed accounts areVerify a domain either through HTTPS or DNS TXTAccess and manage managed accounts in DirectoryUnderstand rules for managed and unmanaged accountsView, edit, deactivate, and delete managed accounts
  • Understand what managed accounts are and their benefits
  • Verify a domain using HTTPS or DNS TXT methods
  • Access managed accounts under Directory > Managed accounts
  • Understand the rules governing managed and unmanaged accounts
  • View, edit, deactivate, and delete managed accounts

Manage groups

Define default product access groupsUnderstand the configuration choices for default access groupsRules for default access groupsPurpose and rules for site-admins group
  • Define and configure default product access groups
  • Understand configuration choices and rules for default access groups
  • Understand the purpose and rules for the site-admins group

Analyze and troubleshoot changes to users and groups

Understand the impact of directory changes on organization productsAnalyze and troubleshoot user and group changes within Jira productsAnalyze and troubleshoot user and group changes within Confluence
  • Understand the impact to an organization's products when various directory changes are made
  • Analyze and troubleshoot the impact of user and group changes within Jira family of products
  • Analyze and troubleshoot the impact of user and group changes within Confluence
3

Admin Roles

10%

Distinguish admin roles

Recall the five admin rolesUnderstand and distinguish between roles based on product features and tasks
  • Recall the five admin roles: org admins, Jira product admins, Jira project admins, Confluence product admins, and Confluence space admins
  • Understand and distinguish between the roles based on the product features they use and the tasks they perform

Grant appropriate admin privileges

Grant and revoke the org admin roleGrant and revoke the product admin role for Jira and Confluence
  • Grant and revoke the organization admin role
  • Grant and revoke the product admin role for Jira Administration and Confluence
4

Advanced Features

16%

Configure custom email addresses

Add custom email addresses for product notificationsUnderstand the purpose of adding a custom email addressManage email addresses for your domain
  • Add custom email addresses for product notifications
  • Understand the purpose and benefits of custom email addresses and DMARC
  • Configure DNS records for DMARC
  • Manage email addresses for your domain including adding, removing, and availability settings

Configure Premium features

Configure Release TracksConfigure SandboxesConfigure IP allowlistingUse admin insights
  • Configure Release Tracks for product update management
  • Configure and use Sandboxes for testing
  • Configure IP allowlisting for network-based access control
  • Use admin insights for monitoring and reporting

Configure advanced features

Configure admin APIsConfigure application tunnelsView and manage data residency
  • Configure admin APIs including creating and revoking API keys
  • Configure application tunnels for secure cloud-to-on-premises connectivity
  • View and manage data residency settings

Understand Atlassian Access (Atlassian Guard)

Understand what Atlassian Access isIdentity provider integration for SSO and user provisioningUnderstand Shadow IT sitesRevoke user API tokens
  • Understand what Atlassian Access (now Atlassian Guard) is and how it is available
  • Understand identity provider integration for single sign-on, user sync, and provisioning
  • Understand how Shadow IT sites are created and discovered
  • Understand how to revoke a user's API tokens

How do I earn this certification?

Passing ACP-520 earns the Atlassian Certified Professional - Atlassian Cloud Organization Admin (ACP-OA) certification. It sits in the Cloud Administration track.

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What's changed on this exam?

Current Status
  • ACTIVE
  • Last content update: 2024-06-12
  • Announcement date: 2023-06-01
Updates
  • Atlassian Guard (formerly Atlassian Access) Guard Standard / Guard Premium Exam content referencing Atlassian Access now aligns with Atlassian Guard Standard. Candidates should understand both terms. • Release date: 2024-06-12
  • Application Tunnels Current Core exam topic for cloud-to-DC/Server connectivity. Candidates must understand tunnel configuration and troubleshooting. • Release date: 2023-01-01
  • Data Residency Enhanced controls Data residency features continue to expand, requiring candidates to understand geographic data management options. • Release date: 2024-01-01

Who should take this exam?

  • 6-12 months of experience as a Cloud Organization Admin
  • Hands-on experience with Atlassian Administration (admin.atlassian.com)
  • Experience managing users, groups, and product access in Atlassian Cloud
  • Familiarity with Atlassian Access (now Atlassian Guard)
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Common Questions

What is the ACP-520 Atlassian Cloud Organization Admin certification?
The ACP-520 is an Atlassian Certified Professional (ACP) certification that validates your ability to administer Atlassian Cloud organizations. It covers managing organizations, sites, and products, user and group management, admin role delegation, and advanced features like Atlassian Access/Guard, custom email addresses, and application tunnels.
How many questions are on the ACP-520 exam and what is the passing score?
The ACP-520 exam contains 65 questions that must be completed within 180 minutes (3 hours). The passing score is 62%, meaning you need to correctly answer at least 41 out of 65 questions to pass.
How much does the ACP-520 exam cost?
The standard price for the ACP-520 exam voucher is $249 USD. Atlassian has offered promotional bundles that include the exam voucher and certification prep course for $100 USD. Vouchers expire 365 days from purchase and cannot be extended or replaced.
What are the main topics covered on the ACP-520 exam?
The ACP-520 exam covers four main domains: Atlassian Organizations (40% of exam) covering organization, site, and product management; Users and Groups (34%) covering user management, managed accounts, and group administration; Admin Roles (10%) covering the five admin roles and their privileges; and Advanced Features (16%) covering custom emails, Premium features, admin APIs, application tunnels, and Atlassian Access/Guard.
What is the difference between Atlassian Access and Atlassian Guard?
Atlassian Access was rebranded to Atlassian Guard in June 2024. The capabilities remain the same - it provides enterprise-grade identity and security features including SAML SSO, SCIM user provisioning, and enhanced security controls. Atlassian Guard Standard is the former Atlassian Access, while Atlassian Guard Premium includes additional security features. It is included in Enterprise plans or available as a separate subscription.
Do I need hands-on experience to pass the ACP-520 exam?
Yes, hands-on experience is strongly recommended. Atlassian recommends 6-12 months of Cloud Organization Admin experience. The exam includes scenario-based questions that require practical understanding of admin.atlassian.com, user management, domain verification, and product access configuration. You should practice with a test site, ideally with two organizations - one with Atlassian Access/Guard (trial) and one without.
Where can I take the ACP-520 exam?
The ACP-520 exam can be taken online with remote proctoring or at a PSI testing center. You schedule your exam through the Atlassian Certification Portal at cp.certmetrics.com. For in-person testing, you can use a pen and paper, which many test-takers find helpful.
What is the difference between ACP-520 and ACP-120?
ACP-520 (Cloud Organization Admin) focuses on organization-level administration including managing organizations, sites, products, users across the organization, and features like Atlassian Access/Guard. ACP-120 (Jira Administration for Cloud) focuses specifically on Jira product-level administration including project configuration, workflows, schemes, and Jira-specific settings. ACP-520 operates at a higher organizational level while ACP-120 is product-specific.
What are managed accounts in Atlassian Cloud and why are they important for the ACP-520 exam?
Managed accounts are Atlassian accounts with email addresses from your organization's verified domain(s). They provide the highest level of security and access control, allowing org admins to view, edit, deactivate, and delete these accounts. Understanding managed accounts is critical for the ACP-520 exam as the Users and Groups domain (34% of the exam) heavily tests knowledge of managed vs. non-managed accounts, domain verification methods (HTTPS and DNS TXT), and managed account lifecycle mana
How long is the ACP-520 certification valid?
The ACP-520 Atlassian Cloud Organization Admin certification is valid for 2 years from the date you pass the exam. To maintain your certification, you must recertify by retaking the exam or completing required continuing education through Atlassian University before the certification expires.

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