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Official specifications published by Salesforce
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AP-211 Exam Topics and Domains
AP-211 is organized into 4 weighted domains. Expect to work with Care Management, CRM Analytics, FHIR APIs, Health Cloud modules, and more.
Discovery
Persona and Stakeholder Definition
Given customer use cases, define the personas and stakeholders
Capability Analysis
Given customer requirements, define the capabilities that need to be analyzed for a successful project
Requirements Gathering
Given a customer's desired outcomes, gather functional and technical requirements to meet customer outcomes
Design
Health Cloud Feature Design
Given customer requirements, determine how to create the solution for Health Cloud features according to best practices
Data Modeling
Given customer requirements, understand how to model patients, providers, healthcare facilities, etc., using the appropriate Health Cloud objects
Application Solution Design
Given customer requirements, determine how to create the proper application solution design leveraging Health Cloud best practices
Health Cloud Capability Selection
Given customer requirements, determine when to use specific Health Cloud capabilities
Vertical-Specific Design
Given customer requirements, determine how to create the design solution for a specific Health Cloud vertical to meet those requirements
Business Process Design
Given the business processes/requirements, determine how to create the solution design utilizing best practices and Health Cloud modules
Success Metrics and KPIs
Given a customer's business objectives and goals, define success-metrics/KPIs and configure Salesforce to enable reporting on these metrics
Security and Compliance Design
Given a customer's security/compliance requirements, design and implement the appropriate organizational security and data access considerations
Integration Strategy
Given a customer's external systems and data requirements, determine the optimal integration strategy for the customer's Salesforce org
Future State Business Process Design
Given a customer's business requirements, design the future state business processes
Data Migration Strategy
Given the data requirements, create a migration strategy considering the legacy/future state system landscape ensuring accuracy and integrity
Implement
Health Cloud Installation
Given a finalized design, determine how to install Health Cloud according to best practices
Health Cloud Configuration
Given a scenario, determine how to configure Health Cloud applications or solutions to meet customer needs
OmniStudio Configuration
Given a customer design, determine how to configure OmniStudio components for Health Cloud to meet customer requirements
Health Cloud Customization
Given a customer design, determine how to customize Health Cloud to meet customer needs
Integration Implementation
Given a scenario, determine when to use Salesforce Integration capabilities, including standard APIs, related to Health Cloud
Security Configuration
Given a scenario, determine how to configure security, sharing, and visibility rules to meet customer needs
Reporting Configuration
Given a list of success criteria, determine how to configure Salesforce to provide agreed-upon reports
Deploy
Pre-Deployment Steps
Given a scenario, determine the pre-deployment steps for a specific use case
Post-Deployment Steps
- Given a scenario, determine the post-deployment steps for a specific use case/capability within Health Cloud
- Determine how to manage techs via Mobile app and capabilities
How do I earn this certification?
Passing AP-211 earns the Salesforce Health Cloud Accredited Professional certification. It sits in the Industry Cloud - Healthcare track.
- CONSULTANT - Salesforce Certified Consultant Advance to professional-level consulting certifications
- PLATFORM-APP-BUILDER - Platform App BuilderBuild custom healthcare applications on Salesforce
- INTEGRATION-ARCHITECT - Integration Architecture Designer Design complex EHR and healthcare system integrations
- AP-213 - Manufacturing Cloud Accredited Professional Medical device manufacturers and life sciences companies
- AP-217 - Media Cloud Accredited Professional Patient communications and engagement platforms
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
Use the official PlanetCert Practice Test alongside the study plan below to prepare efficiently for AP-211.
What's changed on this exam?
- ACTIVE
- Last content update: 2023-07-01
- Agentforce for Health Cloud 1.0 AI-powered automation likely to be emphasized in future exam updates • Release date: 2024-10-01
- Data Cloud Integration Enhanced Integration strategies and Patient 360 implementations • Release date: 2024-08-01
- OmniStudio for Health Cloud Current Critical for Implementation domain - OmniScript, FlexCards, DataRaptors • Release date: 2023-01-01
- FHIR APIs R5 Support Integration design and EHR connectivity questions • Release date: 2024-06-01
Who should take this exam?
- Salesforce Administrator certification (recommended but not required)
- 2-3 years of Healthcare and Life Sciences (HLS) consulting experience
- Experience designing and deploying Salesforce solutions
- Experience with Health Cloud functionality implementation
- Strong analytical and problem-solving skills
- Deep knowledge of HLS sector and Health Cloud product
- Solid understanding of data management and database concepts
- Familiarity with software development lifecycle