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Exam Information
Official specifications published by ServiceNow
Exam Format
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Skills this practice test covers
- Scope entities with the Entity Type approach or the Entity Class approach.
- Map authority documents and citations to control objectives and the controls they generate.
- Configure Classic Risk Assessment and Advanced Risk Assessment, from risk statements to scored risks.
- Assign GRC groups and roles to the risk and compliance personas of an implementation.
- Follow an audit from planning and fieldwork to findings and remediation.
- Set up continuous monitoring, content packs and Regulatory Change Management.
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CIS-RC exam content
7 domains · 45 topics · 134 of 156 questions sorted by domain
GRC Overview11.67%15 questions
This domain sets out what ServiceNow GRC is and how its parts fit together. Candidates position the GRC framework, use its key terminology, and explain technical details such as the scoped applications behind it.
Skills tested
- Explain how risk, policy and compliance, and audit work together in ServiceNow GRC.
- Define key GRC terms, such as entity, control objective and risk statement.
- Identify which GRC applications are scoped applications.
Official topics
- GRC Positioning and Framework
- Key Terminology
- Technical Details
Implementation Planning5%8 questions
This domain covers the work before configuration starts. Candidates identify use cases, choose the implementation team, follow a checklist, and map risk and compliance personas to groups and roles.
Skills tested
- Identify common GRC use cases and match them to features.
- Pick a core implementation team of risk and compliance experts and the ServiceNow developer team.
- Map personas to GRC groups and roles, and check which roles each role inherits.
Questions by topic
- Risk and Compliance Personas, Groups and Roles5
- Use Cases identification3
Entity Framework20%25 questions
An entity is anything that risks and controls are tracked against, from a business unit to a single application. This domain asks candidates to scope entities with the Entity Type or Entity Class approach and to design how entities relate to each other.
Skills tested
- Choose between the Entity Type and Entity Class approaches for an organization.
- Create an Entity Filter record with its source table and conditions.
- Configure class rules that build entity relationships automatically.
- Troubleshoot entity generation when expected entities do not appear.
Questions by topic
- Entity Class Approach2
- Entity Class Configuration5
- Entity Type Approach3
- Entity Generation3
- Entity Architecture2
- Entity Scoping Overview3
- Troubleshooting Entity Generation4
- Entity relationships and hierarchies3
Policy and Compliance25%39 questions
This domain covers the policy side of GRC, from authority documents to tested controls. Candidates follow policy and compliance records through their lifecycles, configure the architecture and supporting processes, and handle exceptions and attestations.
Skills tested
- Import authority documents and citations, including Unified Compliance Framework (UCF) content.
- Generate controls from control objectives for each entity in scope.
- Follow policies, control objectives and controls through their record lifecycles.
- Run control attestations and manage policy exceptions.
Questions by topic
- Policy Acknowledgement and Attestation3
- Policy Architecture4
- Policy Lifecycle Management2
- Policy Exception Management3
- Control Generation4
- Policy and Compliance Record Lifecycles2
- Compliance Supporting Processes3
- Policy and Compliance Configuration5
- Attestation processes3
- Control Management2
- Compliance Reporting3
- Policy and Compliance Architecture5
Risk and Advanced Risk25%30 questions
This domain covers how risks are recorded and scored. Candidates follow risk records through their lifecycles and configure both Classic Risk Assessment and Advanced Risk Assessment, including scoring and calculation.
Skills tested
- Generate risks for entities from the risk statements in a risk framework.
- Compare Classic Risk Assessment with Advanced Risk Assessment, and configure each.
- Configure risk scoring from inherent risk to residual risk.
- Read risk heat maps and roll risks up through the entity hierarchy.
Questions by topic
- Advanced Risk Assessment Configuration5
- Risk Reporting and Heatmaps3
- Risk Response2
- Advanced Risk Configuration3
- Risk Assessment Types2
- Risk Scoring and Calculation4
- Classic vs Advanced Risk Assessment2
- Risk Aggregation and Rollup3
- Risk and Advanced Risk Record Lifecycles4
- Key Terminology2
Common Elements and Extended Capabilities8.33%17 questions
This domain gathers the features that support every GRC application. Candidates work with integrations, content packs, other platform capabilities, Regulatory Change Management, common elements and continuous monitoring.
Skills tested
- Configure integrations that exchange GRC data with other systems.
- Activate content packs and adjust their dashboards.
- Send regulatory changes to their owners with Regulatory Change Management.
- Set up continuous monitoring so controls are tested with platform data.
Questions by topic
- Integrations3
- Continuous Monitoring3
- Content Packs4
- Regulatory Change Management3
- Dashboards and reporting1
- Common GRC Features2
- Platform capabilities1
Audit and Advanced Audit5%
This domain covers internal audit work on the platform. Candidates follow audit records through their lifecycles, work with the audit architecture, and assign audit personas, groups and roles.
Skills tested
- Plan and run audit engagements through the audit lifecycle.
- Record findings and track remediation tasks to closure.
- Assign audit roles, such as sn_audit.user, and check the roles they inherit.
Official topics
- Audit and Advanced Audit Lifecycles
- Audit and Advanced Audit Architecture
- Audit and Advanced Audit Personas, Groups, and Roles
Requirements
- Recommended: six months of field experience on at least two ServiceNow deployment projects, or maintaining ServiceNow instances.
- Recommended: the ServiceNow Administration Fundamentals course or the Certified System Administrator certification.
- Recommended: the GRC: Integrated Risk Management (IRM) Fundamentals and IRM Implementation courses, plus the IRM Simulator.
About the CIS-RC exam
CIS-RC is ServiceNow's implementation specialist exam for consultants and administrators who configure, implement and maintain the Risk, Policy and Compliance, and Audit Management applications. Its seven domains run from the GRC overview and implementation planning to the entity framework, policies, risks and audits. The Policy and Compliance domain and the Risk and Advanced Risk domain carry the most weight, with the Entity Framework next. Passing earns the ServiceNow Certified Implementation Specialist - Risk and Compliance certification.
The PlanetCert practice test puts the most questions on the Policy and Compliance domain, followed by Risk and Advanced Risk, then the Entity Framework. Every answer has an explanation, which helps most on questions about tables, roles and scopes, such as which tables belong to the Risk scope. Study Mode suits the Entity Framework, where the Entity Type and Entity Class approaches are easy to mix up. Brainy AI Assistant can explain how a class rule builds the entity hierarchy, or which reader roles a user gets with sn_audit.user.
How to earn the certification
- Earns
- ServiceNow Certified Implementation Specialist - Risk and ComplianceSpecialist
The certification stays current while the holder passes annual maintenance exams and pays the yearly Certification Maintenance Program fee.
- Before
- CSA Certified System Administrator
Covers ServiceNow platform administration. CSA, or the Administration Fundamentals course, is the base that CIS-RC builds on.
- CSA Certified System Administrator
How to prepare for CIS-RC
- 1
Scope entities in the IRM Simulator
Use the GRC: IRM Simulator to create an entity type, an entity filter and a class rule, then check which entities appear. Entity scoping returns in many policy and risk questions, so it pays to learn it first.
- 2
Trace one regulation to its controls
Follow one authority document from its citations to a control objective, and on to the controls generated for each entity. Then run an attestation on one control and raise an issue from a failed answer.
- 3
Score one risk both ways
Assess the same risk with Classic Risk Assessment and with Advanced Risk Assessment, and compare the inherent and residual results. The Policy and Compliance domain and the Risk and Advanced Risk domain carry the most weight, so give them the most time.
- 4
Learn the GRC tables and roles
List the main tables in each scope and the roles that each GRC role inherits, such as the reader roles that come with sn_audit.user. Flashcard Mode works well for these exact names.
- 5
Time a full CIS-RC practice run
Take the CIS-RC practice test in Timed Mode, then reread the explanation for each missed table, role or lifecycle question. Ask Brainy AI Assistant to walk through any record lifecycle that is still unclear.
Start a timed CIS-RCrun
ServiceNow's blueprint recommends GRC: Integrated Risk Management (IRM) Fundamentals, GRC: IRM Implementation, GRC: Classic Risk Assessment Fundamentals, GRC: Audit Management Essentials, GRC: Regulatory Change Management Essentials and the GRC: IRM Simulator.
Who CIS-RC is for
- ServiceNow partner consultants who implement GRC applications for clients.
- Customer administrators who maintain the Risk, Policy and Compliance, and Audit Management applications.
- Risk and compliance managers who own the GRC requirements on a ServiceNow project.
- Internal audit teams who move their audit work onto ServiceNow.
Typical job titles: GRC implementation consultant · ServiceNow GRC developer · ServiceNow administrator · Risk management consultant · Compliance manager · GRC architect
CIS-RC glossary
19 terms from the exam objectives and the vendor's official material, each defined in a sentence.
- Advanced Risk Assessment
- The newer, configurable assessment engine, built on risk assessment methodologies with steps such as inherent, control and residual assessment.
- Attestation
- A questionnaire that a control owner completes to confirm that a control is designed and working.
- Authority Documents
- Records for external regulations, standards and frameworks, broken down into citations for each requirement.
- Class rules
- Rules in the Entity Class approach that follow relationships between records to create related entities and link them.
- Classic Risk Assessment
- The original ServiceNow risk assessment, which rates each risk for likelihood and impact against defined criteria.
- Content Packs
- Prebuilt dashboards and reports for the GRC applications that can be activated and then adjusted.
- Continuous Monitoring
- Scheduled, automatic checks that use platform data to test controls and flag failures without a manual review.
- Control Objectives
- Statements of what a control must achieve. GRC generates a control from each control objective for every entity in scope.
- Entity Class approach
- A scoping method that sorts entities into classes and uses class rules to create entities and their relationships automatically.
- Entity Filter record
- A record that selects entities by conditions on a source table. The source table is its mandatory field.
- Entity Type approach
- A scoping method in which each entity type names a table and conditions, and matching records become entities of that type.
- Heat maps
- Charts that place risks on a grid of likelihood and impact, so the highest risks stand out.
- Inherent risk
- The level of a risk before any controls reduce it.
- Issues
- Records of problems found by control tests, attestations, audits or risk assessments, tracked until they are fixed.
- Regulatory Change Management
- The GRC application that tracks changes to regulations and sends each change to its owners for an impact review.
- Residual risk
- The level of a risk that remains after controls are in place.
- Risk Framework
- A record that groups related risk statements, much as a policy groups control objectives.
- Risk Statement
- A general description of a risk, from which GRC generates a risk record for each entity in scope.
- Unified Compliance Framework (UCF)
- A library of authority documents and common controls. With the UCF integration, its controls import into the Control Objectives table.