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Exam Information
Official specifications published by Salesforce
Exam Format
105 min
60
63%
Consultant
Registration
$200 USD
Pearson VUE, Kryterion (online proctored), or online proctoring
English, Japanese
Validity
Not explicitly stated (follows Salesforce maintenance model)
Complete release maintenance exams (3 per year); Maintain certification through Trailhead modules; Certification expires if maintenance not completed
FS-CON-101 Exam Topics and Domains
FS-CON-101 is organized into 8 weighted domains. Expect to work with ServiceAppointment, Service Resource, Work Order, WorkOrder, and more.
1
Managing Resources
16%
Crew Configuration and Management
Set up and manage crews
- Configure crews for team-based field service operations
- Assign appropriate resources to crews based on skills and availability
Resource Types and Configuration
Determine how and when to set up different resource types
- Select appropriate resource types based on business requirements
- Configure resources for different field service scenarios
Service Territories and Territory Members
Recommend appropriate Service Territories and their Members
- Design effective service territory structures
- Assign service resources to appropriate territories
Time Tracking and Time Sheets
Relationships between time sheets, time sheet entries, service resources, and Work Orders
- Explain the time tracking data model in Field Service
- Configure time sheet processes for accurate labor tracking
Skills Management
Skills, skill levels, and time-based skills
- Configure skills and skill levels for service resources
- Use skills for intelligent work assignment and scheduling
Operating Hours Configuration
Operating hours for service resources, accounts, work orders, and booking appointments
- Configure operating hours for resources and service territories
- Apply operating hours to work orders and appointments
Field Service License Types
Distinguish between field service license types and when to deploy them
- Select appropriate license types for different user roles
- Optimize license allocation for field service users
2
Managing Work Orders
23%
Work Order Configuration
Configure Work Order processes, parameters, and Work Types
- Configure work types with appropriate parameters
- Design work order processes that support business requirements
Resource Preferences
Choose appropriate Resource Preferences
- Configure resource preferences based on customer requirements
- Understand how preferences affect scheduling and optimization
Products Required
Apply Products Required to a Work Order
- Configure products required for work orders
- Manage product allocation and consumption
Work Order Line Items
How and when to use Work Order Line Items
- Determine when to use work order line items
- Configure line item-based work order structures
Work Order Milestones
Configure Work Order Milestones
- Configure milestones for work order SLA tracking
- Set up entitlement processes with milestones
Service Appointment Relationships
Relationship between Service Appointments, Work Orders, and Work Order Line Items
- Explain the data model relationship between appointments and work orders
- Configure appropriate appointment structures for different scenarios
3
Managing Scheduling and Optimization
28%
Field Service Settings
Field service settings for SFS Administrator
- Configure Field Service settings for optimal operation
- Understand impact of settings on scheduling and mobile
Service Appointment Management
Appropriate actions to manage a Service Appointment
- Manage service appointments through their lifecycle
- Handle scheduling changes and exceptions
Service Appointment Lifecycle
Life cycle of a Service Appointment required to execute a Work Order
- Understand service appointment status lifecycle
- Configure status transitions appropriately
Schedule Policies
Appropriate Schedule Policy to achieve business requirements
- Configure schedule policies for different scenarios
- Balance multiple scheduling objectives
Complex Work Execution
Execute Complex Work in SFS
- Configure appointments for complex work scenarios
- Coordinate multiple resources for single appointments
Multi-Day Service Appointments
Difference between multi-day and standard Service Appointments
- Understand multi-day appointment functionality
- Configure multi-day appointments appropriately
Routing Methods
Differences between aerial versus street-level routing
- Choose appropriate routing method for scenarios
- Understand routing accuracy and performance
Dispatch Strategies
Appropriate dispatch strategy for an organization
- Select appropriate dispatch strategy for scenarios
- Use Dispatcher Console effectively
Dispatcher Console Filtering
Different filtering options for the Dispatcher Console
- Configure dispatcher console filters
- Optimize dispatcher visibility and performance
Optimization Setup
How to set up optimization
- Configure Field Service optimization
- Set up optimization policies and objectives
Scheduling Services
Appropriate type of scheduling service to use
- Select appropriate scheduling service for scenarios
- Configure scheduling API parameters
Optimization Services
Appropriate type of optimization service to use
- Select appropriate optimization service type
- Configure optimization for different scenarios
DateTime Tracking
Usage of Salesforce Field Service for DateTime tracking fields
- Understand Field Service DateTime fields
- Use time tracking fields appropriately
4
Configuring Mobility
10%
Customer Sign-Off Process
Requirements and tools for customer sign-off process
- Configure customer sign-off processes
- Implement signature capture in mobile app
Field Service Mobile Configuration
Configure Field Service app to support key business processes
- Configure Field Service mobile app for business processes
- Create mobile-optimized user experiences
Mobile App Capabilities
Distinguish between Field Service Mobile and Salesforce Mobile app capabilities
- Differentiate Field Service Mobile and Salesforce Mobile capabilities
- Select appropriate mobile app for users
SFS Mobile Settings
Available SFS Mobile settings
- Configure Field Service mobile settings
- Optimize mobile performance and offline sync
5
Managing Inventory
8%
Price Book Models
Appropriate price book model for products consumed
- Configure price books for field service
- Select appropriate pricing strategy
Inventory Models
Define applicable inventory model
- Configure inventory locations and models
- Manage product transfers and stock levels
Return Orders
Return Order object model and process
- Configure return order processes
- Manage product returns and restocking
6
Managing Assets
5%
Asset Management
Maintain and update assets and asset relationships
- Configure and maintain asset records
- Create asset hierarchies and relationships
7
Configuring Maintenance Plans
5%
Maintenance Planning
Recommend appropriate maintenance plan
- Configure maintenance plans for preventive service
- Set up recurring work order generation
8
Permissions and Sharing
5%
SFS Permission Sets
Use cases for different types of SFS permission sets
- Assign appropriate Field Service permission sets
- Understand permission requirements for roles
Service Appointment Sharing
How scheduled Service Appointments are shared with service resources
- Configure service appointment sharing
- Ensure proper resource access to work
Territory Types
Differences between user territories and service territories
- Differentiate user and service territories
- Select appropriate territory model
How do I earn this certification?
Passing FS-CON-101 earns the Salesforce Certified Field Service Consultant certification. It sits in the Field Service / Service Cloud track.
Next Level Options
- CRT-450 - Salesforce Certified Platform Developer IEnhance with development skills for custom Field Service solutions
- B2C-Commerce-Developer - B2C Commerce Developer Expand into commerce solutions for field service
- Multiple Architect exams - Salesforce Certified Technical Architect Ultimate Salesforce certification for solution architects
Alternative Paths
- EX-Con-101 - Salesforce Certified Experience Cloud ConsultantAdd customer portal and community capabilities for field service customers
- Sales-Con-201 - Salesforce Certified Sales Cloud ConsultantIntegrate field service with sales processes
- ED-Con-101 - Salesforce Certified Education Cloud ConsultantField service for educational institutions
- NP-Con-101 - Salesforce Certified Nonprofit Success Pack ConsultantField service for nonprofit organizations
- Plat-App-Builder - Salesforce Certified Platform App BuilderEnhance app development skills for Field Service customization
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
Use the official PlanetCert Practice Test alongside the study plan below to prepare efficiently for FS-CON-101.
What's changed on this exam?
Current Status
- ACTIVE
- Last content update: 2025-01-03
Updates
- Field Service Mobile App Winter '25 Updated mobile settings and offline capabilities likely tested • Release date: 2024-10-01
- Salesforce Agentforce 1.0 AI features may appear in future exam updates • Release date: 2024-12-15
- Optimization Engine Enhanced 2024 Core exam topic - optimization represents 28% of exam weight • Release date: 2024-08-15
Who should take this exam?
Certification Name: Salesforce Certified Platform Administrator; Exam Code: Plat-Admn-201; Url: https://trailheadacademy.salesforce.com/certificate/exam-platform-admin---Plat-Admn-201
Certification Name: Salesforce Certified Service Cloud Consultant; Exam Code: Service-Con-201; Url: https://trailheadacademy.salesforce.com/certificate/exam-service-consultant---Service-Con-201
- 2-5 years experience as Senior Business Analyst
- Minimum 2 years in Field Service environment
- Experience implementing Service Cloud solutions
- Mobile solution expertise
- Understanding of Salesforce core object model