ITIL Service Capability Operational Support and Analysis

ITILSC-OSA

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What's Included

11
Practice Questions
1
Exam Versions
Languages
Translation Beta
Jan 1, 2022
Retired
Sep 17, 2021Last Updated

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11 ITILSC-OSA practice questions with detailed explanations

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Exam Details

Duration90 min
Passing Score70%
LevelIntermediate
TestingPeopleCert
Valid ForLifetime (no expiration)
Release DateJan 1, 2007
Exam Cost$450

What topics are on the ITILSC-OSA exam?

1

Introduction to Operational Support and Analysis 10%

1.1
Service Management as a Practice
1 subtopics
1.1.1Purpose and objectives of service operation
Learning Objectives
  • Understand service management as a practice
  • Comprehend the scope of service operation
Domain Hands-on Skills
Understanding service operation lifecycle
Common Mistakes to Avoid
  • Confusing service operation with other lifecycle stages
2

Event Management 15%

3

Incident Management 20%

4

Problem Management 20%

5

Request Fulfillment 10%

6

Access Management 10%

7

Service Desk 10%

8

Functions and Roles 5%

How do I earn the ITIL Service Capability Operational Support and Analysis certification?

Certification Maintenance

  • Recertification Options:
    Not applicable - exam retiredConsider transitioning to ITIL 4

Detailed certification pathway data will be available soon.

How do I study for the ITILSC-OSA Exam?

Practice the ITIL Service Capability Operational Support and Analysis with our Exam Simulator

Free practice questions, exam guides, and real exam‑style explanations in our Planet Cert simulator.

What's changed on this exam?

Status: RETIRED
Retired: 2022-01-01
Replacement: ITIL-4-CDS

Industry Trends

Who should take this exam?

Required Prerequisites

  • ITIL v3 Foundation

Recommended Experience

  • 2+ years IT service management experience

Experience Level: Intermediate

How do I register & what's the exam fee?

Exam Cost$450 USD
Testing CentersPeopleCert, Pearson VUE
Online ProctoringAvailable

How long is the certification valid?

Valid ForLifetime (no expiration)
Recertification
  • Not applicable - exam retired

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