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Exam Information
Official specifications published by Apple
Exam Format
120 min
100
75-78%
Professional
Registration
$149 USD
Pearson VUE OnVUE (online proctored) or online proctoring
Validity
2 years
Pass the latest version of the Apple Device Support Exam; Complete approved continuing education courses (details vary); Note: Recertification requirements may vary - check Apple's official certification policies
SUP-2023 Exam Topics and Domains
SUP-2023 is organized into 9 weighted domains. Expect to work with Apple Configurator, Apple Business Manager, Console, macOS Recovery, and more.
1
Mobile Device Management
15%
Apple IDs and Managed Apple IDs
Difference between personal Apple ID and Managed Apple ID
- Describe the difference between a personal Apple ID and a Managed Apple ID
- Identify when Family Sharing impacts devices in BYOD deployments
MDM Configuration and Management
MDM Settings and ContinuitySetup Assistant and MDM
- Define MDM manages Continuity settings
- Troubleshoot Continuity by using Wireless Diagnostics
- Identify whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM
2
iCloud and Continuity
12%
iCloud Features and Capabilities
iCloud Backup and RestoreiCloud Security
- Recognize iCloud capability
- Create an iCloud backup for a managed iPhone or iPad
- Identify the features of two-factor authentication
- Turn on two-factor authentication
Continuity Features
Handoff, Universal Clipboard, and Universal Control
- Describe iCloud and Continuity features
- Troubleshoot Continuity by using Wireless Diagnostics
- Configure Sidecar
- Manage AirDrop settings
3
Installation, Setup, and Device Migration
15%
Device Setup and Migration
Quick Start and Device Migration
- Identify Quick Start setup process
- Move data to a new iPhone, iPad, or Mac
- Manage device setup for enterprise deployment
OS Installation and Updates
iOS, iPadOS, and macOS Installation
- Install and update iOS, iPadOS, or macOS systems
- Use Recovery mode for macOS installation
- Troubleshoot installation issues
Device Restore and Recovery
Restoring iPhone and iPadMac Revive and Restore
- Restore iPhone or iPad from Finder backup or Apple Configurator
- Revive or recover Mac computers
- Understand bootstrap tokens and their use cases
4
Data Protection and Security
13%
Device Security Features
Passcodes and Biometric AuthenticationActivation Lock
- Set up Touch ID
- Troubleshoot Face ID issues
- Bypass passcode on a managed device with Activation Lock
- Recognize and manage Activation Lock features
Data Encryption
FileVault and Data Protection
- Enable and configure FileVault
- Manage recovery keys
- Understand data protection mechanisms
Apple ID Security
Two-Factor Authentication and Password Management
- Turn on two-factor authentication
- Resolve Apple ID password issues
- Manage user accounts and data storage for iOS, iPadOS, and macOS
5
Storage Management
8%
macOS Storage Management
Managing Data Storage on Mac
- Manage data storage on Mac systems
- Use Disk Utility for storage management
- Understand APFS volume management
iOS and iPadOS Storage
Optimizing Storage on iPhone and iPad
- Optimize storage on iPhone or iPad
- Manage document storage
- Use Files app for file management
6
Application Management
10%
App Installation and Updates
Managing Apps
- Manage app installation and updates
- Describe improved Calendar permissions
- Understand app distribution options
App Troubleshooting
Unresponsive Apps
- Troubleshoot unresponsive apps on iPhone, iPad, or Mac
- Use Activity Monitor for diagnostics
- Describe Console usage
7
Networking and Connectivity
12%
Wi-Fi Configuration and Management
Enterprise Wi-Fi Networks
- Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network
- Interpret Wi-Fi menu bar icons
- Use Wireless Diagnostics for troubleshooting
VPN and Remote Access
VPN Configuration
- Configure VPN on Apple devices
- Understand different VPN types
- Troubleshoot VPN connectivity issues
Cellular and eSIM
eSIM Management
- Set up eSIM on iPhone
- Manage transfer from SIM to eSIM
- Understand cellular data options
File Sharing and Network Services
Network Sharing
- Configure file sharing on Mac
- Set up screen sharing services
- Manage network sharing on iPhone or iPad
Printing
Printer Configuration and Troubleshooting
- Add and configure printers
- Troubleshoot printing issues
- Understand AirPrint functionality
8
System Diagnostics and Troubleshooting
10%
macOS System Utilities
Console and System LogsDisk UtilityActivity Monitor
- Describe the Console
- Describe Disk Utility
- Describe Activity Monitor
- Use these tools for system diagnostics
macOS Startup and Recovery
Startup Modes and Troubleshooting
- Understand and use different Mac startup modes
- Troubleshoot kernel panics and startup issues
- Use Recovery mode for system repairs
iOS and iPadOS Diagnostics
sysdiagnose and Logging
- Generate and analyze sysdiagnose on iOS/iPadOS
- Understand diagnostic logging
- Use analytics for troubleshooting
9
Accessibility Features
5%
Vision Accessibility
VoiceOver and Zoom
- Describe VoiceOver accessibility features
- Describe Zoom accessibility features
Physical and Motor Accessibility
Switch Control and AssistiveTouch
- Describe Switch Control accessibility features
- Understand assistive technologies for physical accessibility
Apple Watch Accessibility
Apple Watch Features
- Describe Apple Watch accessibility options
- Configure accessibility features on Apple Watch
How do I earn this certification?
Passing SUP-2023 earns the Apple Certified Support Professional (ACSP) certification. It sits in the Apple IT Professional track.
Current Level Exams
Next Level Options
Apple Certified IT Professional - Complete Demonstrates comprehensive Apple IT skills for enterprise environments
Alternative Paths
- Apple Certified Mac Technician (ACMT) Separate certification track for authorized service providers • For professionals focusing on hardware repair and service
- AppleCare Technician Training Typically for Apple retail or AppleCare positions • For AppleCare and customer-facing support roles
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
Use the official PlanetCert Practice Test alongside the study plan below to prepare efficiently for SUP-2023.
What's changed on this exam?
Current Status
- RETIRED
- Last content update: 2023-12-31
- Announcement date: 2023-12-01
Updates
- Apple Intelligence iOS 18.1+ SUP-2025 likely includes Apple Intelligence features and troubleshooting • Release date: 2024-10-28
- Passkeys iOS 16+, macOS Ventura+ Covered in SUP-2023 and later exams as replacement for passwords • Release date: 2022-09-12
- Lockdown Mode iOS 16+, iPadOS 16+, macOS Ventura+ Security feature tested in exams from SUP-2023 onwards • Release date: 2022-07-06
- Rapid Security Response iOS 16.2+, macOS Ventura+ Update mechanism covered in recent exams • Release date: 2022-12-13
- Platform SSO macOS 13+, iOS 16+ Enterprise authentication feature in SUP-2023+ • Release date: 2022-10-24
Who should take this exam?
This exam is typically taken by IT help desk professionals (Level 1 and 2) and Technical coordinators.
- Hands-on experience supporting Apple devices
- Completion of Apple Device Support training course (14 hours)
- 30-60 hours of additional hands-on practice
- Experience as help desk professional, technical coordinator, or service provider
- Familiarity with iOS, iPadOS, and macOS