What topics are on the FIELD-SERVICE-CONSULTANT exam?

Managing Resources 12%

1.1

Field Service Feature Setup

1 subtopics

1.1.1Activate Field Service Feature

Learning Objectives

Enable the Field Service feature and perform basic setup tasks

1.2

Service Resources Configuration

4 subtopics

1.2.1Service Resources and Resource Types

1.2.2Skills and Competencies

1.2.3Time Sheets and Crew Management

1.2.4Territories and Operating Hours

Learning Objectives

Create service resources, skills, and other resource-related components
Manage resource types, time sheets and entries
Configure crew management for complex work
Set up skills, territories, and operating hours

Domain Hands-on Skills

Configure Field Service managed packageCreate and manage service resourcesDefine skills and assign to resourcesSet up service territories and operating hours

Common Mistakes to Avoid

Not configuring permission sets correctly
Overlooking resource capacity constraints
Failing to match skills to work requirements

Managing Work Orders 25%

Managing Scheduling and Optimization 20%

Configuring Mobility 13%

Managing Inventory 8%

Managing Assets 10%

Configuring Contracts, Entitlements, and Warranties 10%

Managing Cases 5%

Configuring Maintenance Plans 5%

Permissions and Sharing 7%

How do I earn the Salesforce Certified Field Service Consultant certification?

Official Pathway Guidance

Track: Service Cloud / Field Service

Prerequisites

Next Steps

Advanced Field ServiceSalesforce Accredited Advanced Field Service Professional
Advanced Field Service capabilities including complex scheduling and advanced optimization
Application ArchitectSalesforce Certified Application Architect
Advanced architecture certification requiring multiple consultant certifications
System ArchitectSalesforce Certified System Architect
Advanced system design and architecture certification

Current Level

Alternative Paths

Experience Cloud ConsultantSalesforce Certified Experience Cloud Consultant
Sales Cloud ConsultantSalesforce Certified Sales Cloud Consultant
Platform App BuilderSalesforce Certified Platform App Builder
CPQ SpecialistSalesforce Certified CPQ Specialist
Marketing Cloud Engagement ConsultantSalesforce Certified Marketing Cloud Engagement Consultant

Career Progression

Entry Point

Salesforce Administrator → Service Cloud Consultant → Field Service Consultant

Specializations

Field Service Solution Architect
Field Service Practice Lead
Field Service Technical Architect

Advanced Roles

Salesforce Architect (Application or System)
Field Service Practice Director
Salesforce CTO/Technical Director

Certification Maintenance

Recertification Options:
Complete all maintenance exams (Winter, Spring, Summer releases) within the certification cycleEarn 80 Continuing Education credits through TrailheadPass a higher-level Salesforce certification (e.g., System Architect, Application Architect)

How do I study for the FIELD-SERVICE-CONSULTANT Exam?

Practice the Salesforce Certified Field Service Consultant with our Exam Simulator

Free practice questions, exam guides, and real exam‑style explanations in our Planet Cert simulator.

Official Resources

Study Plans

What's changed on this exam?

Technology Coverage

Field Service Mobile Appv244

Enhanced offline capabilities and mobile flows are testable topics

Released: 2024-06-01

Einstein for Field ServiceLatest

AI-powered features increasingly relevant to scheduling and optimization questions

Released: 2024-06-15

Scheduling Optimization Enginev2024

Advanced optimization features and multi-objective scheduling now part of exam scope

Released: 2024-01-10

Industry Trends

AI and automation becoming dominant themes in Field Service
Mobile-first strategies critical for field workforce productivity
Integration between Field Service and Experience Cloud growing
Preventive maintenance and asset management increasing in importance
Industry-specific solutions (utilities, healthcare) driving specialization demand

Who should take this exam?

Required Prerequisites

Certification: Salesforce Certified Administrator; Exam Code: Administrator; Mandatory: Yes
Certification: Salesforce Certified Service Cloud Consultant; Exam Code: Service Cloud Consultant; Mandatory: Yes

Recommended Experience

2-5 years of experience as a Senior Business Analyst
Minimum 2 years in a Field Service environment
Experience with Service Cloud implementation
Knowledge of mobile workforce management
Understanding of scheduling and dispatch operations

Experience Level: Intermediate-to-advanced

How do I register & what's the exam fee?

Exam Cost	$200 USD
Testing Centers	Webassessor (Kryterion)
Online Proctoring	Available

How long is the certification valid?

Valid For	3 years
Recertification	Complete all maintenance exams (release exams) within the certification cycle Earn 80 Continuing Education credits Pass a higher-level Salesforce certification exam

Salesforce Certified Field Service Consultant

What's Included

Complete Exam Package

Multiple Exam Modes

Lifetime Updates

Money Back Guarantee

Exam Details