What topics are on the CRT-251 exam?

Industry Knowledge 7%

1.1

Sales Metrics and KPIs

1 subtopics

1.1.1Understanding Sales Metrics

Learning Objectives

Explain the factors that influence sales metrics, KPIs and business challenges

1.2

Common Sales Processes

1 subtopics

1.2.1Sales Process Fundamentals

Learning Objectives

Explain common sales processes and key considerations

Domain Hands-on Skills

Identifying business challenges from requirementsTranslating business goals into technical solutions

Common Mistakes to Avoid

Not understanding the business context behind metrics
Overlooking industry-specific sales processes

Implementation Strategies 15%

Sales Cloud Solution Design 21%

Marketing and Leads 8%

Account and Contact Management 13%

Opportunity Management 13%

Sales Productivity 9%

Communities and Site Management 3%

Sales Cloud Analytics 5%

Integration and Data Management 6%

How do I earn the Sales Cloud Consultant certification?

Official Pathway Guidance

Track: Sales Cloud

Prerequisites

ADM-201Salesforce Certified AdministratorRequired

Next Steps

CPQ-211Salesforce Certified CPQ Specialist
Advanced Sales Cloud capability for Configure, Price, Quote
CTASalesforce Certified Technical Architect
Highest level of Salesforce certification; requires multiple certifications including consultant-level
B2B-Commerce-DeveloperSalesforce Certified B2B Commerce Developer
Advanced commerce capabilities for B2B sales

Current Level

CRT-251Salesforce Certified Sales Cloud ConsultantConsultant Specialization
CRT-261Salesforce Certified Service Cloud ConsultantConsultant Specialization
CRT-250Salesforce Certified Marketing Cloud ConsultantConsultant Specialization

Alternative Paths

Career Progression

Entry Roles

Salesforce Administrator with Sales Cloud focus
Junior Salesforce Consultant
Business Analyst - Salesforce Sales Cloud

Mid Level Roles

Salesforce Sales Cloud Consultant
Senior Salesforce Consultant
Solution Architect - Sales Cloud
Sales Operations Manager
Salesforce Team Lead

Senior Roles

Senior Solution Architect
Technical Architect
Practice Lead - Sales Cloud
Director of Salesforce Solutions
Salesforce Consultant Manager

Complementary Skills

0

Project management

1

Business process analysis

2

Change management

3

Data migration and integration

4

Sales methodology knowledge (BANT, MEDDIC, etc.)

5

CRM best practices

6

Industry-specific sales processes

7

Stakeholder management

8

Requirements gathering

9

Training and documentation

Certification Maintenance

Recertification Options:
Complete Salesforce release maintenance exams (3 per year: Winter, Spring, Summer)Earn 30 Trailhead points per release cycle through designated modulesMaintain active status by completing maintenance by due dates

How do I study for the CRT-251 Exam?

Practice the Sales Cloud Consultant with our Exam Simulator

Free practice questions, exam guides, and real exam‑style explanations in our Planet Cert simulator.

Official Resources

Hands-on Labs

Salesforce Developer Edition Trailhead Playground

Learn more about this exam

Focus on Force Sales Cloud Consultant Study GuideOnline Study Guide Salesforce Ben - Sales Cloud Certification GuideBlog Post / Guide Salesforce Trailblazer Community - Sales Cloud Consultant Study GroupCommunity Forum Reddit r/salesforceCommunity Forum Salesforce Stack ExchangeQ&A Platform

What's changed on this exam?

Technology Coverage

Agentforce2.0

Expected to appear in future exam updates as adoption grows

Released: 2024-12-17

Einstein Trust LayerCurrent

Security and AI governance now critical for consultant knowledge

Released: 2024-10-01

Einstein Automated ContactsLegacy (Retiring)

Being replaced by Automatic Contact Creation

Released: Retiring February 2025

Collaborative ForecastsCurrent

Core exam topic with regular enhancements

Released: Ongoing updates

Enterprise Territory Management 2.02.0

Advanced topic frequently tested in exam scenarios

Released: Current

Industry Trends

Shift toward autonomous AI agents replacing traditional automation
Increasing emphasis on AI governance and trust in enterprise CRM
Integration of generative AI into core sales workflows
Conversation-based pricing models emerging for AI features
Greater focus on real-time coaching and seller enablement
Multi-cloud integration becoming standard expectation
Industry-specific AI capabilities gaining traction

Who should take this exam?

Required Prerequisites

Certification: Salesforce Certified Administrator; Exam Code: ADM-201; Description: Must hold active Administrator certification before attempting Sales Cloud Consultant

Recommended Experience

2-5 years of experience as a senior business analyst
Experience with the full project lifecycle of Sales Cloud implementations
Hands-on experience implementing Sales Cloud solutions
Experience in a customer-facing consulting role
Deep knowledge of Salesforce product lines
Understanding of Internet technologies and cloud computing
Familiarity with software development life cycle

Experience Level: Intermediate To Advanced

How do I register & what's the exam fee?

Exam Cost	$200 USD
Testing Centers	Kryterion Webassessor
Online Proctoring	Available

How long is the certification valid?

Valid For	3 years from date of certification
Recertification	Complete maintenance exams for each Salesforce release (3 per year) Earn 30 Trailhead points per release cycle Must complete maintenance by due dates to keep certification active

What jobs can I get with this?

Career Benefits

Demonstrates expertise in Sales Cloud consulting
Validates ability to design scalable sales solutions
Increases credibility with clients and employers
Required for many Salesforce partner roles
Leads to advanced certifications like Certified Technical Architect

Sales Cloud Consultant

What's Included

Complete Exam Package

Multiple Exam Modes

Lifetime Updates

Money Back Guarantee

Exam Details