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Exam Information
Official specifications published by ServiceNow
Exam Format
90 min
60
Not publicly disclosed (varies)
Implementation Specialist
Registration
$450 USD
Pearson VUE or online proctoring
Validity
Annual maintenance required
Complete annual delta maintenance exams; Pay yearly Certification Maintenance Program (CMP) fee
CIS-PPM Exam Topics and Domains
CIS-PPM is organized into 9 weighted domains. Expect to work with Financial Management, Resource Management, Time Tracking, Demand Management, and more.
1
PPM Implementation Overview
2%
PPM Business Outcome Model
Business Value Drivers
- Understand how PPM drives business value
- Calculate and measure ROI for portfolio initiatives
- Align project outcomes with strategic business objectives
PPM Personas
Stakeholder Roles
- Identify key PPM personas and their responsibilities
- Configure role-based access for different user types
Now Create Methodology
Implementation Phases
- Follow Now Create methodology for PPM implementations
- Make informed configuration vs. customization decisions
- Plan for upgrade compatibility
2
PPM Application Overview
22%
Plugins and Architecture
Core PPM Plugins
- Understand PPM plugin architecture
- Install and configure PPM plugins in correct order
- Identify plugin dependencies
Tables & Data Models
Core TablesResource Aggregates
- Navigate and understand PPM data model
- Configure table relationships
- Optimize resource aggregate performance
User & Role Administration
PPM Roles
- Configure PPM roles and permissions
- Assign appropriate roles to users
- Manage role-based access control
Security and Access Control
ACLs and Policies
- Configure security for PPM objects
- Create UI and data policies
- Manage access control lists
3
Idea & Demand Configuration
21%
Idea Management
Idea Submission and Voting
- Configure idea submission process
- Set up voting and assessment criteria
- Manage idea lifecycle
Idea to Demand Conversion
Conversion Process
- Configure idea-to-demand conversion
- Set up approval workflows
- Manage data inheritance
Demand Management Configuration
Demand Types and Assessment
- Configure demand types and categories
- Create assessment templates
- Set up scoring and prioritization
Demand Visualization
Bubble Charts and Workbench
- Configure bubble charts for demand comparison
- Set up Demand Workbench
- Create custom visualizations
4
Project Configuration
22%
Project Templates
Template Creation and Management
- Create and manage project templates
- Design task and milestone templates
- Implement template inheritance
Project Workspace
Workspace Configuration
- Configure Project Workspace dashboards
- Customize workspace widgets
- Enable real-time project updates
Planning Console
Gantt Chart and Dependencies
- Configure Planning Console
- Set up task dependencies
- Manage critical path
Investment Portal and PMO Dashboard
Investment Tracking
- Configure Investment Portal
- Set up PMO Dashboard
- Track portfolio health
Project Execution
Task and Change Management
- Manage project execution
- Track risks and issues
- Handle project changes
5
PPM Teamspace Configuration
2%
Teamspace Architecture
Structure and Collaboration
- Configure teamspace architecture
- Enable collaboration features
- Manage teamspace permissions
Domain Separation
Multi-Tenant Configuration
- Implement domain separation
- Configure multi-tenant teamspaces
- Manage data isolation
6
Resource Management Configuration
17%
Resource Setup
Resource Types and Skills
- Configure resource types
- Set up skills management
- Manage resource availability
Resource Planning
Allocation Methods
- Create resource plans
- Configure allocation methods
- Manage capacity planning
Resource Allocation Workbench
Workbench Configuration
- Configure Resource Allocation Workbench
- Set up heat map visualizations
- Manage resource conflicts
Resource Aggregates
Aggregate Calculations
- Understand resource aggregates
- Optimize aggregate performance
- Troubleshoot aggregate calculations
7
PPM Financials
8%
Cost Management
Cost Types and Classification
- Configure cost types
- Classify costs as Capex or Opex
- Set up cost allocation rules
Financial Planning
Budget and Baseline
- Create project budgets
- Establish financial baselines
- Perform variance analysis
Multi-Currency
Currency Configuration
- Configure multi-currency support
- Manage exchange rates
- Handle currency conversions
Investment Funding
Funding Sources and Allocation
- Configure funding sources
- Manage budget allocation
- Handle financial constraints
8
Time Tracking Configuration
5%
Timecard Setup
Policies and Categories
- Configure timecard policies
- Set up time categories
- Manage approval workflows
Time Management
Submission and Approval
- Manage time sheet periods
- Configure submission and approval
- Handle overtime scenarios
Integration
System Integration
- Integrate time tracking with other modules
- Link time to costs
- Configure billing integration
9
PPM Performance Analytics, Reporting & Dashboards
2%
Performance Analytics Configuration
Indicators and Metrics
- Create performance indicators
- Configure breakdowns
- Set targets and thresholds
Dashboard Creation
Dashboard Configuration
- Create custom dashboards
- Configure dashboard widgets
- Manage sharing and distribution
Reporting
Report Creation and Distribution
- Create custom reports
- Schedule report distribution
- Export reports in various formats
How do I earn this certification?
Passing CIS-PPM earns the Certified Implementation Specialist - Project Portfolio Management certification. It sits in the IT Business Management (ITBM) track.
Current Level Exams
- CIS-PPM - Project Portfolio Management
- CIS-SPM - Strategic Portfolio ManagementReplacement for CIS-PPM
Next Level Options
- CTA - Certified Technical ArchitectHighest technical certification level
- CMA - Certified Master ArchitectInvitation-only certification
Alternative Paths
- CIS-APM - Application Portfolio ManagementComplementary ITBM certification
- CIS-ITSM - IT Service ManagementIntegration with ITSM processes
- CIS-CSM - Customer Service ManagementSimilar implementation specialist level
- CIS-HAM - Hardware Asset ManagementAsset and resource management overlap
- CIS-VR - Vulnerability ResponseRisk management alignment
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
Use the official PlanetCert Practice Test alongside the study plan below to prepare efficiently for CIS-PPM.
What's changed on this exam?
Current Status
- RETIRED
- Last content update: 2024-10-31
- Announcement date: 2024-06-01
Updates
- Portfolio Planning Workspace Xanadu New 8% domain in CIS-SPM exam • Release date: 2024-03-01
- Resource Management Workspace Xanadu Increased to 23% weighting in CIS-SPM • Release date: 2024-03-01
- SPM Better Together Integrations Xanadu New 2% domain covering cross-application integrations • Release date: 2024-03-01
- Innovation Management with Universal Request Xanadu Integrated into Idea and Demand domain (18%) • Release date: 2024-03-01
Who should take this exam?
ServiceNow Certified System Administrator
Project Portfolio Management Fundamentals
- Six months of ServiceNow deployment experience
- Experience with 2+ ServiceNow implementations
- ITIL principles knowledge
- Project management methodology understanding
- ServiceNow scripting expertise
- Financial management concepts